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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Phone is closing/opening apps on its own

Learner
Message 1 of 22
23,402 Views
Message 1 of 22

Phone is closing/opening apps on its own

Hi

 

As said, My phone is opening/closing apps and swiping the screen on its own..

 

It can open apps, close apps, swipe/change sites all on its own. 

 

And when it is in this state i cant even turn off the phone pressing the on/off button.

 

When it is in this state i cant controll the phone at all, i just have to wait until it stops wich usually takes a few minutes. 

 

Do you think this is caused by an app or is the phone malfunctioning ? 

 

I am using the app ''Master Cleaner'' do speed up the phone and it allso searches the apps for virus. No virus found. 

 

Thanks in advance ! 

21 REPLIES 21
Moderator
Message 2 of 22
23,394 Views
Message 2 of 22

Re: Phone is closing/opening apps on its own

I suggest you remove the task killer,see how it goes.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 3 of 22
23,380 Views
Message 3 of 22

Re: Phone is closing/opening apps on its own

When my phone started doing exactly as stated in the OP, I took it back to the shop who sent it off for repair. I was given a new phone and this too is starting to do it now. I had problems with my last phone, an Xperia S too. I doubt I'll be buying a Sony phone again.
Moderator
Message 4 of 22
23,378 Views
Message 4 of 22

Re: Phone is closing/opening apps on its own

Are you sure that you did not install antivirus,task killers etc,apps that could interfere with the operating system?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 5 of 22
23,368 Views
Message 5 of 22

Re: Phone is closing/opening apps on its own

Actually, I have Avg Anti Virus at the moment, with a task killer add on. I'll uninstall them and see how it goes. Thanks.
Moderator
Message 6 of 22
23,366 Views
Message 6 of 22

Re: Phone is closing/opening apps on its own

Ok,report here.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 7 of 22
23,330 Views
Message 7 of 22

Re: Phone is closing/opening apps on its own

Ok ill try to uninstall Master Cleaner. But arent Task killers a good thing ? As there are no in-built application to kill tasks with ? And same with Anti Virus ? 

Moderator
Message 8 of 22
23,313 Views
Message 8 of 22

Re: Phone is closing/opening apps on its own

You can force close your apps from settings-apps-running.It is not recommended to use such apps because they can stop apps that you need.Also,antivirus is not needed if you know you are installing from trustful sources(eg google play).



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Learner
Message 9 of 22
23,268 Views
Message 9 of 22

Re: Phone is closing/opening apps on its own

Hi i uninstalled the Master Cleaner app but the problem persists.. its writes random letters on its own.. like if its pusing the screen on its own.. if i try to close an app it will just close it again and do all kinds of random stuff =(

Moderator
Message 10 of 22
23,265 Views
Message 10 of 22

Re: Phone is closing/opening apps on its own

Do you have a screen protector?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.