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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Phone freezes when making a phone call

One time poster
Message 1 of 4
Message 1 of 4

Phone freezes when making a phone call


I've only got my new phone for 3 months now and since about 1 month I have a problem when calling. 

When I make a call the screen goes black and I can't unlock the screen anymore and it only works again once the other person hangs up the phone, I can't even do that myself. 

And when I get a call the screen always unlocks when I place it near my ear so I always end up pressing something on the screen.


Help is appreciated thanks!

Message 2 of 4
Message 2 of 4

Re: Phone freezes when making a phone call

Do you install any screen protectors?Maybe it was interfering the proximity sensor.

Try this

Go to Settings > About Phone > Diagnostics > Test Device > Ear Proximity Sensor test and test it whether it functions properly or not.

If no,try removing the screen protector(if you install one) and test it again
AlwaysHereToHelp #ThankYouKobe24
One time poster
Message 3 of 4
Message 3 of 4

Re: Phone freezes when making a phone call

I have same problem of screen freeze during call. But i have no protector

Message 4 of 4
Message 4 of 4

Re: Phone freezes when making a phone call



Could you test your device?

Settings > About phone > Diagnostics > Test


Settings > Support > Tests

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)