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Tips & Tricks

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PTP mode (USB)

Visitor
Message 1 of 24
40,066 Views
Message 1 of 24

PTP mode (USB)

I backed up my data from an old Samsung SIII Mini phone using the Helium app which requires the phone USB to be in PTP mode. There's no way to access this mode in the settings of the Z1 Compact phone (all other Android phones have this to select alongside MTP). However Helium app can bring up this menu, it shows 2 check boxes, MTP and PTP, selecting PTP doesn't work though as within a second it removes the check and re-checks MTP on its own.

 

I don't want to lost all my game and app data which cannot be saved/transferred without PTP mode, please can anyone help with this? (not wanting to root or put a different ROM on the phone)

23 REPLIES 23
Sony Xperia Support
Message 2 of 24
40,042 Views
Message 2 of 24

Re: PTP mode (USB)

I tried Helium here in a Z1 and a Z1 Compact and there's no need for PTP mode to enable Helium. Just enable USB-debugging in the phone and connect it. To access developer settings, tap the version number 7 times under Settings -> About phone and then to to Settings -> Developer options and enable USB debugging.

sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 3 of 24
39,884 Views
Message 3 of 24

Re: PTP mode (USB)

Hi. I have enabled usb-debugging but Helium will not start without enabling PTP :-(

Learner
Message 4 of 24
39,792 Views
Message 4 of 24

Re: PTP mode (USB)

to enable PTP mode 1st u must install Helium Desktop on your PC (download from HERE), run the application, only then u can enable the PTP mode on helium.

One time poster
Message 5 of 24
39,645 Views
Message 5 of 24

Re: PTP mode (USB)

I am having the exact same problem too

One time poster
Message 6 of 24
39,484 Views
Message 6 of 24

Re: PTP mode (USB)

I have this exact problem on my Xperia S. Helium won't connect without PTP, PTP mode can't be enabled because it switches right back to MTP. Do you have any more advice? I don't want to root my phone but i'd rather do that than lose my data.

One time poster
Message 7 of 24
37,453 Views
Message 7 of 24

Re: PTP mode (USB)

Same problem for me on my Xperia Z3 Compact, I can't use Helium though... Any suggestion?

Sony Xperia Support
Message 8 of 24
37,310 Views
Message 8 of 24

Re: PTP mode (USB)

Just tested this here on a Z3 Compact but it works fine for me.

What i did was:

1. Enable USB debugging

2. Install the app: https://play.google.com/store/apps/details?id=com.koushikdutta.backup

3. Connect phone to PC and wait for ADB drivers to be installed

4. Install PC application: http://clockworkmod.com/carbon

5. Start app in the phone

6. Start PC application

 

The app in the phone showed a popup asking me if i wanted to enable PTP but i didn't need to select anything.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 9 of 24
36,633 Views
Message 9 of 24

Re: PTP mode (USB)

Hi,

Im developing for android and I was hoping I could use my new z3. In order to debug apps I need to be able to have ptp enabled for data transfer. Is that possible do you know?

 

Thanks

Aidan

 

 

Sony Xperia Support
Message 10 of 24
36,628 Views
Message 10 of 24

Re: PTP mode (USB)

I'm afraid i don't know of any way to set PTP-mode in the phone.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.