account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Optimising applications bootloop

Highlighted
One time poster
Message 1 of 2
546 Views
Message 1 of 2

Optimising applications bootloop

My Xperia Z1 is failing to complete startup... it shows the "Andriod is starting... optimising application x of xxx" msg but reboots when it finishes optimising and starts the process over again. This started after the battery ran down completely.

 

 

 

1 REPLY 1
Sony Xperia Support
Message 2 of 2
544 Views
Message 2 of 2

Re: Optimising applications bootloop

Hi @Takshaka, I am sorry to hear about this.

 

Firstly i would suggest that you try removing the SIM card, and then try restarting the phone. If the phone restarts successfully after you remove the SIM card it might be the SIM card that needs to be replaced.  Secondly you could also try to remove the SD Card if you have one. If the phone restarts successfully after you remove the SD card, your SD card may be damaged and in need of replacement.

If none of these measures manages to get you past the boot screen I recommend that you try to perform a software repair using a computer and Xperia Companion. Please note that since the device cannot be fully started, you need to start the repair without the phone plugged in and make sure to tick the box in the bottom left corner "My device cannot be detected or started, or is a Smartwatch 3" and then click on "Next". After this you should be able to follow the on screen instructions given by Xperia Companion.

 

Let me know how it goes! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.