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Tips & Tricks

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Notification on Message Icon Wont Go Away

SOLVED
Rookie
Message 1 of 10
43,501 Views
Message 1 of 10

Notification on Message Icon Wont Go Away

On the stock messaging app, I have a notification on the badge/icon/widget that won't go away. I've received messages over the last few months that were undeliverable, I cleared the notification on the bar at the top of my phone but the icon still shows the messages as unread. I've tried deleting the conversations from the senders of the undeliverable messages, I've tried clearing my cache & restarting the phone (which worked at first, but then as soon as I received a new text message the notifications came back), tried disabling the messaging app & re-enabling it, tried a hard reset (holding down the screen lock button & up volume for a few seconds), turned off notifications & turned back on. Nothing is working! Any help would be much appreciated!!

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 5 of 10
62,838 Views
Message 5 of 10

Re: Notification on Message Icon Wont Go Away

Hi @bswahili,

Try changing your default SMS app to Hangouts and see if you can find an unread or corrupt message (should be marked with a red "!") in that app. Delete any that you find and then change the default SMS app back to Messaging.

You can change the default SMS app by going to Settings > More > Default SMS app.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

9 REPLIES 9
Phy
Forum Legend
Message 2 of 10
43,475 Views
Message 2 of 10

Re: Notification on Message Icon Wont Go Away

Try to clear the messaging app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the messaging app.
5. Tap Force stop > Clear data.
6. Restart the phone
Rookie
Message 3 of 10
43,466 Views
Message 3 of 10

Re: Notification on Message Icon Wont Go Away

Thank you, Phy. I just tried it, but it didn't work. Any other ideas?

Phy
Forum Legend
Message 4 of 10
43,459 Views
Message 4 of 10

Re: Notification on Message Icon Wont Go Away

do you experience the same on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
Sony Xperia Support
Message 5 of 10
62,839 Views
Message 5 of 10

Re: Notification on Message Icon Wont Go Away

Hi @bswahili,

Try changing your default SMS app to Hangouts and see if you can find an unread or corrupt message (should be marked with a red "!") in that app. Delete any that you find and then change the default SMS app back to Messaging.

You can change the default SMS app by going to Settings > More > Default SMS app.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Sage
Message 6 of 10
43,438 Views
Message 6 of 10

Re: Notification on Message Icon Wont Go Away

Try clear data and cache for Xperia home launcher and see if it helps.
Rookie
Message 7 of 10
43,432 Views
Message 7 of 10

Re: Notification on Message Icon Wont Go Away

Thank you Christofer!! This worked perfectly! 

Sony Xperia Support
Message 8 of 10
43,414 Views
Message 8 of 10

Re: Notification on Message Icon Wont Go Away

Glad to hear that @bswahili, you're welcome!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 9 of 10
37,128 Views
Message 9 of 10

Re: Notification on Message Icon Wont Go Away

Another item to try that worked for me was I switched default messenging app to facebook messenger started it at setup screen i canceled and it went back to default app and message indicator was gone.

One time poster
Message 10 of 10
34,081 Views
Message 10 of 10

Re: Notification on Message Icon Wont Go Away

Good way is:

1. Change app for message to messenger

2. Open messenger and go through messages. You will find unread conversation(s). Remaind them 

3. Switch back to official message app.

4. Find and open remainded conversations

5. Number of messages disapear