account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

NFC not working

SOLVED
Learner
Message 1 of 9
23,065 Views
Message 1 of 9

NFC not working

Well, my phone has just stopped recognizing tags and all NFc communication. I have done a test via Diagnostics and apparently it works, but when doing a service test, when it asks to put a tag for it to be read, it simply doesn't. 

I have already done a SUS restore but everything is quite the same.

Any sugestions?

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 4 of 9
34,494 Views
Message 4 of 9

Re: NFC not working

Do you get the same result in Safemode?

 

Safemode instructions


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

8 REPLIES 8
Sony Xperia Support
Message 2 of 9
23,058 Views
Message 2 of 9

Re: NFC not working

Hi NZeroA,

 

Welcome to the community,

 

Are you using Tags with the device or NFC to another NFC device?

 

Are you getting an error message?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 9
23,034 Views
Message 3 of 9

Re: NFC not working

Thank you.

I use 2 original sony smart tags and a swr10 smartband. I tag them once a day usually. No, I dont receive any error message. Apparently the NFC recognition is working, but when I put any of the tags nearby, they are not read. Yesterday I tried to beam an image to a Z2 and it wasnt recognized either.

Sony Xperia Support
Message 4 of 9
34,495 Views
Message 4 of 9

Re: NFC not working

Do you get the same result in Safemode?

 

Safemode instructions


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 5 of 9
23,006 Views
Message 5 of 9

Re: NFC not working

I booted it in safemode and didn't work either, but it has somehow started working again.
Perhaps the safemode boot helped.

Thank you very much!
Sony Xperia Support
Message 6 of 9
23,000 Views
Message 6 of 9

Re: NFC not working

That's great news, safemode disables every third party app on the device, so this sounds like an application was causing a problem at the time.

 

Let us know how you go


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 7 of 9
20,175 Views
Message 7 of 9

Re: NFC not working

Whit the ladt Android update 7.1.1. Te Nfc stop works in the phones my headpones hometheater and tv works but my Phone not conect by nfc

One time poster
Message 8 of 9
11,031 Views
Message 8 of 9

Re: NFC not working on Sony Xperia Z3 Docomo (Android version 6.0.1)

Hi, I have trying to do as you mentioned above, I have booted up my phone at safe mode then turn on the NFC features at toggle button it turn back to disable as it mean unable to turn on.

 

If you have another solution please inform me. Thank you in advance.

One time poster
Message 9 of 9
5,985 Views
Message 9 of 9

Re: NFC not working

Just Nfc in my Xperia z5 not working ,and when I press the button to make it active not allowed 

Thank you