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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

NFC not working

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Learner
Message 1 of 9
20,412 Views
Message 1 of 9

NFC not working

Well, my phone has just stopped recognizing tags and all NFc communication. I have done a test via Diagnostics and apparently it works, but when doing a service test, when it asks to put a tag for it to be read, it simply doesn't. 

I have already done a SUS restore but everything is quite the same.

Any sugestions?

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 4 of 9
31,841 Views
Message 4 of 9

Re: NFC not working

Do you get the same result in Safemode?

 

Safemode instructions


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

8 REPLIES 8
Sony Xperia Support
Message 2 of 9
20,405 Views
Message 2 of 9

Re: NFC not working

Hi NZeroA,

 

Welcome to the community,

 

Are you using Tags with the device or NFC to another NFC device?

 

Are you getting an error message?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 9
20,381 Views
Message 3 of 9

Re: NFC not working

Thank you.

I use 2 original sony smart tags and a swr10 smartband. I tag them once a day usually. No, I dont receive any error message. Apparently the NFC recognition is working, but when I put any of the tags nearby, they are not read. Yesterday I tried to beam an image to a Z2 and it wasnt recognized either.

Sony Xperia Support
Message 4 of 9
31,842 Views
Message 4 of 9

Re: NFC not working

Do you get the same result in Safemode?

 

Safemode instructions


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 5 of 9
20,353 Views
Message 5 of 9

Re: NFC not working

I booted it in safemode and didn't work either, but it has somehow started working again.
Perhaps the safemode boot helped.

Thank you very much!
Sony Xperia Support
Message 6 of 9
20,347 Views
Message 6 of 9

Re: NFC not working

That's great news, safemode disables every third party app on the device, so this sounds like an application was causing a problem at the time.

 

Let us know how you go


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 7 of 9
17,522 Views
Message 7 of 9

Re: NFC not working

Whit the ladt Android update 7.1.1. Te Nfc stop works in the phones my headpones hometheater and tv works but my Phone not conect by nfc

One time poster
Message 8 of 9
8,378 Views
Message 8 of 9

Re: NFC not working on Sony Xperia Z3 Docomo (Android version 6.0.1)

Hi, I have trying to do as you mentioned above, I have booted up my phone at safe mode then turn on the NFC features at toggle button it turn back to disable as it mean unable to turn on.

 

If you have another solution please inform me. Thank you in advance.

One time poster
Message 9 of 9
3,332 Views
Message 9 of 9

Re: NFC not working

Just Nfc in my Xperia z5 not working ,and when I press the button to make it active not allowed 

Thank you