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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Lock screen

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Apprentice
Message 1 of 6
3,039 Views
Message 1 of 6

Lock screen

Hey guys, i'm using the Xperia Z1 Compact and since i bought it, i have been using the lock screen pattern to unlock it. But now, i wanted to set it so that i can unlock it by swiping but that option is no more available. It says "disabled by encryption policy or administrator". So can you guys help me?
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 2 of 6
4,373 Views
Message 2 of 6

Re: Lock screen

@Steff21 Go to settings - security, scroll down to clear credentials and tap it.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

5 REPLIES 5
Moderator
Message 2 of 6
4,374 Views
Message 2 of 6

Re: Lock screen

@Steff21 Go to settings - security, scroll down to clear credentials and tap it.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Moderator
Message 3 of 6
3,036 Views
Message 3 of 6

Re: Lock screen

If that doesn't help, please let us know as there might be an app that has administrator rights.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 4 of 6
3,029 Views
Message 4 of 6

Re: Lock screen

Thanks alexdon, it worked!
Moderator
Message 5 of 6
3,026 Views
Message 5 of 6

Re: Lock screen

Anytime.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 6 of 6
2,070 Views
Message 6 of 6

Re: Lock screen

hi,i use sony xperia c3

lock screen can't do hard reset,because of software?

please advise how do the unlock