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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Headset not supported

Apprentice
Message 71 of 85
2,545 Views
Message 71 of 85

Re: Headset not supported

I hope you plugged a branded headset/earphone, me too had to face this problem from when i plugged in a earphone of a local quality. thats the time that message started showing. It was regular when ever i tried to connect that one. I faced this problem only with that one particular earphone rest of the earphone's works perfectly whether it's a local quality piece or a branded. It's seems to be showing for a while and now a day's it's ok and there is nothing. Seems to be it stopped by itself.

Visitor
Message 72 of 85
2,245 Views
Message 72 of 85

Re: Headset not supported

This is so annoying and any method I try doesn't work when I plug headphones in it says headphones not supported use another headset or visit Sony mobile site

One time poster
Message 73 of 85
2,063 Views
Message 73 of 85

Re: Headset not supported

Same problem.  The support team had me run a full software repair.  I then spent 2 hours rebuilding my phone only to find the same problem.  They then recommended sending the hardware for repair.  I eventually found these words of wisdom on another Sony site. 

 

"There are two major standards out there for headsets, OMTP and CTIA. Sony Ericsson phones follow the OMTP standard, while Sony phones follow the CTIA standard.

 

The difference of these two standards is the wiring to the 3,5mm plug. Therefore if you connect a CTIA headset to a Sony Ericsson phone you might get reduced functionality or it might not work at all. (Depending on accessory and phone model)"

 

I checked it out and my headset was OMTP and was never going to work.  Not impressed with the support team!

 

One time poster
Message 74 of 85
1,862 Views
Message 74 of 85

Re: Headset not supported

Here is my situation

I am using my brand new L2

Smart connect was not pre installed yet I tried uninstalling and reinstalling, no fix.

The headset I got with it only works at a certain angle and has to be constantly forced in to work

My other headset barely works in one ear

Sometimes neither work and I get the not supported message. Any help? 

One time poster
Message 75 of 85
1,543 Views
Message 75 of 85

Re: Headset not supported

My headset was working fine for a week when this message showed up. 

 

Sigh... help. 

One time poster
Message 76 of 85
1,464 Views
Message 76 of 85

Re: Headset not supported

Headsets not support my phone

One time poster
Message 77 of 85
1,149 Views
Message 77 of 85

Re: Headset not supported

Try good to better

One time poster
Message 78 of 85
1,054 Views
Message 78 of 85

Re: Headset not supported

Nice one! 


@taha07 wrote:
Guys I have finally find the cure for this problem
GO to setting>apps>all apps>unsupported headset notifier and click disable there ur problem is solved

 

One time poster
Message 79 of 85
1,004 Views
Message 79 of 85

Re: Headset not supported

Why my hadset not supported..? 


@kellyh1991 wrote:

I keep getting a message flash up in my phone saying the headset is not supported change headset or go to sony support page but couldnt see anything. Anyone have any idea what it could be


 

One time poster
Message 80 of 85
853 Views
Message 80 of 85

Re: Headset not supported

My headset is not support