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2016-05-05 03:05 AM - edited 2016-05-05 03:06 AM
Do they make no sound at all? Do they feel loose in the jack? Can you please try it in safe mode?
Also, if you need to add more information please edit your reply rather than make multiple posts
2016-05-05 03:26 AM
Use this link to help you http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008/jump-to/first-un...
2016-05-05 03:42 AM
Can you please confirm the other things I asked?
Do they make no sound at all? Do they feel loose in the jack?
Have you performed any updates recently?
2016-05-05 03:44 AM
2016-05-05 03:48 AM
I see. It is possible that the update may not have completely installed itself correctly. I recommend performing a software repair on your device.