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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Headset not supported

Visitor
Message 41 of 84
2,897 Views
Message 41 of 84

Re: Help me plz !!

Apps > all > smartconnecte> remove app after try to remove the update and clear data
It dosen't work Slightly frowning Face
Sony Xperia Support
Message 42 of 84
2,875 Views
Message 42 of 84

Re: Help me plz !!

@Kholoud,

 

Do they make no sound at all? Do they feel loose in the jack? Can you please try it in safe mode?

 

Also, if you need to add more information please edit your reply rather than make multiple posts Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 43 of 84
2,861 Views
Message 43 of 84

Re: Help me plz !!

from where choose safe mode ?
Sony Xperia Support
Message 44 of 84
2,851 Views
Message 44 of 84

Re: Help me plz !!

@Kholoud,

 

Use this link to help you http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008/jump-to/first-un...


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 45 of 84
2,845 Views
Message 45 of 84

Re: Help me plz !!

Not work !!
Sony Xperia Support
Message 46 of 84
2,833 Views
Message 46 of 84

Re: Help me plz !!

@Kholoud,

 

Can you please confirm the other things I asked?

 


CameronT wrote:

Do they make no sound at all? Do they feel loose in the jack?


Have you performed any updates recently?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 47 of 84
2,855 Views
Message 47 of 84

Re: Help me plz !!

I will explain the problem from the beginning .. After update the softwear .. Headphones worked normally .. I have a problem which appeared to me this message " new system update available " i go to download it .. But it's still appear to me .. I tried to download it again and again but it dosen't work ! .. In the same case .. Suddenly when I tried to put my headphones this msg also appear to me " headsets not supported .."
Sony Xperia Support
Message 48 of 84
2,849 Views
Message 48 of 84

Re: Help me plz !!

@Kholoud,

 

I see. It is possible that the update may not have completely installed itself correctly. I recommend performing a software repair on your device. 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 49 of 84
2,839 Views
Message 49 of 84

Re: Help me plz !!

I can't but my phone in safe mode !
Visitor
Message 50 of 84
2,829 Views
Message 50 of 84

Re: Help me plz !!

He dosen't explain how to but in the safe mode in the new softwear loli !