account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Headset not supported

Visitor
Message 61 of 85
3,004 Views
Message 61 of 85

Re: Headset not supported

Guys I have finally find the cure for this problem
GO to setting>apps>all apps>unsupported headset notifier and click disable there ur problem is solved
One time poster
Message 62 of 85
2,972 Views
Message 62 of 85

Re: Headset not supported

I had the same problem with my phone, what did I do that just used an ear bud/swab to clean the audio jack, and it worked.
Regular
Message 63 of 85
2,768 Views
Message 63 of 85

Re: Headset not supported

I have exactly the same problem. The advised steps work somewhat, but do not solve the problem.
Learner
Message 64 of 85
2,592 Views
Message 64 of 85

Headset not supported message even unplugged 2

Hi I've seen a post about this message and there was a method to stop it but it's not working on my phone and I'd love it if anyone has any ideas.
I keep getting a message saying my headphones aren't supported, even though there are no headphones connected. It's really annoying because it keeps interrupting whatever it is I'm doing on the phone.
Any help would be much appreciated.
Thanks
Forum Legend
Message 65 of 85
2,584 Views
Message 65 of 85

Re: Headset not supported message even unplugged 2

try to long press on the notification to see which app is causing this. you can terminate that app



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Learner
Message 66 of 85
2,569 Views
Message 66 of 85

Re: Headset not supported

Thanks a lot I'll give it a go.
Highlighted
One time poster
Message 67 of 85
2,447 Views
Message 67 of 85

Re: Headset not supported

Ty! This worked for me πŸ’—
One time poster
Message 68 of 85
2,221 Views
Message 68 of 85

Headset not supported.

Headset not sapoterd

Visitor
Message 69 of 85
1,756 Views
Message 69 of 85

Re: Headset not supported

To fix the problem you can use a hands free headset or make sure headset plug has three rubber rings instead of two (the most common). The third rubber ring is for headphones which have a microphone in them for handsfree. The phone is not working with the other headphones because it is trying to recognise a microphone as well.

 

My phone started to not recognise my headphones yesterday. I had been using the same headphones with this phone for months. I think the problem is due to a software update a few days ago. I was told I should try headphones with a microphone as well (3 ribber rings) by my father who used to fix Sony euipment and it worked.

 

Hope this helps.

 

One time poster
Message 70 of 85
1,688 Views
Message 70 of 85

Re: Help me plz !!

Hi @cameronT

 

Recently I faced this problem again. When I am listening to music using Headset MDR-XB70, suddenly the volume up or down and when I unplugged the headset and plugged it again, the message that my headset is not supported. Smart connect has already uninstalled. So, I just shut down then turn on my Xperia M4 Aqua (it is not worked when I restart my phone) and I can listen through headset, but the problem appeared again. Is there something else that I can do (except go to Sony Service Center)? Thanks for your response