2015-10-25 04:41 AM
Try refreshing your Smart Connect app:
- Go to Settings -> Apps -> Smart Connect -> Force stop, Unistall updates, Clear data.
- Go to your Play Store and update Smart Connect again.
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2015-10-27 07:50 AM - edited 2015-10-27 07:51 AM
in my case I had to uninstall all Smart connect updates - then it worked. Funny thing - it worked perfectly with other than SONY headphones - this is very sad
2015-10-29 02:13 PM
@kellyh1991 Does this happen no matter what headset you use or only with a specific headset? Has this message started to appear recently?
2015-10-29 09:47 PM
2015-10-30 04:56 PM
2015-11-19 02:53 PM
i keep getting the headset not supported message even when headset is unplugged
i tried uninstaling smart connect and reinstalling it but didn't help
2015-11-19 03:27 PM - edited 2015-11-19 03:30 PM
Could you make sure that there are no kind of dirt or similar in your audio jack? You can always try to restart the phone while you have a headset connected to see if this can help.
2015-11-25 09:18 AM