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Data plan being used even when its OFF

Enthusiast
Message 1 of 14
1,657 Views
Message 1 of 14

Data plan being used even when its OFF

I have the weirdest problem on my device

My data plan is always set to be disable (off). I only use wifi, and never use data plan
Even so, i receive a message every day for my carrier saying they have discounted $ from my plan because i used data plan. I should receive this message only those days that i use the data plan conection.



How the **bleep** is an app or android or some system activating my data plan even if its set off ??

Can android or a third party app activate data plan? I guess not.

Does stamina change this somehow?

This immediately started the day i bought myself the Z1c. Didnt have this on my moto g or optimus hd.

i have no idea else.. i tried everything.

When i go to the screen that shows the apps that used data, its complete blank with 0,00Bytes used.

 

as i said, this didnt happen with my previous phones, so im pretty much sure that is something with the z1c.

any help is apreciated.

13 REPLIES 13
Moderator
Message 2 of 14
1,632 Views
Message 2 of 14

Re: Data plan being used even when its OFF

There could be background data going on,look at the first apps and check that out.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Enthusiast
Message 3 of 14
1,627 Views
Message 3 of 14

Re: Data plan being used even when its OFF

what first apps? if there was background data, it would be showing on "data usage", but there nothing.

im lost.

Moderator
Message 4 of 14
1,619 Views
Message 4 of 14

Re: Data plan being used even when its OFF

Don't you have a list of apps using data plan?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 5 of 14
1,603 Views
Message 5 of 14

Re: Data plan being used even when its OFF

Are you receiving mms 's?
Enthusiast
Message 6 of 14
1,579 Views
Message 6 of 14

Re: Data plan being used even when its OFF

 

Not at all. no aps using it. It must be something that the sony device is making. didnt had this since one week ago, after i purchased the z1c, so its definetely something with this device.

 

Im making tests every single day to find out what could be causing this. (device is stock, no root nor unlocked BL):

 

- Next tests
remove all apns

 


- yet disabled:
4g - no effect
autoupdate sus - no effect
geotag the photos - no effect
sony account manager - no effect
sony taken as adm cell - no effect
removed the sony location service cell - no effect
config updater app - no effect 
re setting apn - no effect
off stamina + wifi spot - testing
APN defaul (no suppl) - testing
only data apn (no mms) - testing

 

 example: 

day 7: data was off but i was charged for using it

day 8(today): data was off but i was already charged for using it

help

Moderator
Message 7 of 14
1,575 Views
Message 7 of 14

Re: Data plan being used even when its OFF

This is a strange issue.Have you considered repairing your software via sony update service?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Enthusiast
Message 8 of 14
1,574 Views
Message 8 of 14

Re: Data plan being used even when its OFF

i had the mms apn settings, but im not using it (didnt receive nor make a mms msg)

im testing today without the mms apn too.

Enthusiast
Message 9 of 14
1,569 Views
Message 9 of 14

Re: Data plan being used even when its OFF

@alexdon Thank you for your replies. But reinstalling the firmware will probably no solve this issue. anyway, since kitkat is on the verge of coming, i will update first to KK using SUS, and then make a hard reset, and see if the problem goes. But honestly, i dont think so, i really think that some Sony native software is bypassing the data plan OFF option.

 

 

 

Moderator
Message 10 of 14
1,566 Views
Message 10 of 14

Re: Data plan being used even when its OFF

Have you tried booting in safe mode?See if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.