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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Automatically restart problem

Visitor
Message 1 of 7
2,214 Views
Message 1 of 7

Automatically restart problem

Hi my Xperia z1c usually restart automatically. This problem occurs mostly while using Internet apps like Facebook, hike etc. I have tried repair by pc companion also but still facing the same problem. If anyone has any idea please share.
6 REPLIES 6
Emperor
Message 2 of 7
2,212 Views
Message 2 of 7

Re: Automatically restart problem

You might want to get a brand new SIM card, does it happen with any other app? 


@akysafeda




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 7
2,209 Views
Message 3 of 7

Re: Automatically restart problem

@akysafeda

 

Boot on safe mode, and try to use the internet, see if the phone restarts, if it does then get a brand new SIM card, make sure that it is a MICRO SIM card

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 4 of 7
2,207 Views
Message 4 of 7

Re: Automatically restart problem

@uliwooly yes it happens during phone calls also
Emperor
Message 5 of 7
2,204 Views
Message 5 of 7

Re: Automatically restart problem

@akysafeda

 

Do you have a MICRO SIM card or did you cut/trimmed a regular SIM card? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 6 of 7
1,682 Views
Message 6 of 7

Re: Automatically restart problem

The phone suddenly keeps restarting with no reason. I am using the phone without sim card jau with wi fi . I tried every thing and restored factory settings but nothing. The only way is to keep it on safe mode

Highlighted
Visitor
Message 7 of 7
1,571 Views
Message 7 of 7

Re: Automatically restart problem

Same here. Xperia home stops working, phone reboots. Nothing helps. Factory reset, no apps installed, no sim card, no SD card. 

Sony, is it a conflict with an android update??