account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

After a walk the on-button does not work. Xperia Z1 compact

SOLVED
Moderator
Message 11 of 18
455 Views
Message 11 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

Keep us updated.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Adviser
Message 12 of 18
439 Views
Message 12 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

 

Is it always after the wak, or just after letting it idle?

 

Others (me included) are experiencing a sceen coming back on delay here 

http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Screen-delay/m-p/568971#U568971

Xperia Z1 Compact on O2 UK
previously Xperia S
Visitor
Message 13 of 18
425 Views
Message 13 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

I'm not sure that "walking around" has anything to do with it.  I've had this problem when I've not been walking around so I don't believe this is a factor.

 

However, I get exactly the same symptoms and it seems to occur randomly.  Certainly I've not been able to identify any specific cause; it just happens.

 

However, the solution to unlocking it seems to be a Hard Reset (hold On/Off+Voulme/Up until a  the beeps stop.- could be one or more) . This will switch the phone off and then it can be switched on again as normal.  However, beware that in doing so, data, especially on the SDHC card, may be damaged beyond repair; I lost recently taken photos).

 

From what I read elsewhere, this appears to be a known but unacknowledged (by Sony) fault.  Guess we just have to keep pressing them to come up with a solution.  Maybe 4.4 will resolve this?

Learner
Message 14 of 18
420 Views
Message 14 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

Hi grahamt,

your solution does not work with my phone. The screen does not

go on. I tried the tiny red button left of the SIM card. No reaction

of the screen (exept the beeping). I tried your version of a shutdown. No reaction.

 

I do not know, if this is an Android problem. I do not know anyone without

the Xperia Z1C with the same issues.

 

 

Visitor
Message 15 of 18
386 Views
Message 15 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

What you describe sounds very similar to what this guy found and mentioned in this review: Sony Xperia Z1 Compact Review

 

He says firmware upgrades solved the problem for him.

One time poster
Message 16 of 18
360 Views
Message 16 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

Grahamt,

 

I am having the exact same problem with my Z1C.  I chatted with Sony Support yesterday and they just told me to do a restore through Mac bridge on my computer.  It didn't work because the phone already did the same thing this morning.  It is very mysterious...and annoying.  The hard shutdown serves as a workaround, but by no means a real solution.  Have scoured forums and reviews, and this seems to be a widespread problem, but I can't find the cause or a comprehensive fix!

 

Hoping they fix this soon or I'm going back to to Mac!

Learner
Message 17 of 18
335 Views
Message 17 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

Hello alexdon,

 

the support sent me a new xperia Z1 compact.


They changed the phone and it was a hardware problem.

 

As i told here before, i had no response even after a hard reset.

 

The new phone works fine (up to now).

 

Cheers and thanks to all comments.


Thomas

Moderator
Message 18 of 18
321 Views
Message 18 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

I am happy for you.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.