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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

z5 compact touchscreen acting weird

SOLVED
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Apprentice
Message 111 of 365
1,918 Views
Message 111 of 365

Re: z5 compact touchscreen acting weird

disabled AR effect + uninstalled facebook (did not uninstall spotify). No problems anymore so far (but only 5-10 min light usage now). Seems very promising as I don't need that AR effect for anything.. 

 

I'll try to reinstall facebook and see what happens..

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Apprentice
Message 112 of 365
1,887 Views
Message 112 of 365

Re: z5 compact touchscreen acting weird

I'm sorry but i have a BRAND NEW phone and i won't to disable/uninstall something or to get involved with any temporary solution like this. I want a official statement from Sony and a right instruction, and fast. I want to know, is it a hardware or a software issue, because if it is a software issue, i'm waiting for a update, if not, i'm going to bring back the phone and to get a black one.

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One time poster
Message 113 of 365
1,788 Views
Message 113 of 365

Re: z5 compact touchscreen acting weird

I had a white phone too and it was practically unusable as the screen went all unresponsive and only a reboot could revive it again. I took it to service, they declared it faulty, I sent it back to the seller and went to another store and got a new one. I risked it by taking a white one again, but no problems at all so far!! Both phones were "1298-2037 rev 2" and bought in Finland.

 

Don't settle with a faulty phone! With this price range the phone has to work without any extra tricks and work around the problem. It is strange that Sony is not saying anything as it puts us users as well as the sellers in a very awkward position.

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Adviser
Message 114 of 365
1,707 Views
Message 114 of 365

Re: z5 compact touchscreen acting weird

I uninstalled Xperia Privilege, Disabled AR effect. Rebooted the phone. I still have facebook and spotify installed. And i began to install instagram, messenger and pintrest all at the same time and the touch screen froze again. So that didnt work for me.

Enthusiast
Message 115 of 365
1,683 Views
Message 115 of 365

Re: z5 compact touchscreen acting weird

I have my doubt that this would work, but going to give it a try Slightly smiling Face

 

ps. Facebook uninstalled, ar disabled and phone rebooted

 

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Adviser
Message 116 of 365
1,667 Views
Message 116 of 365

Re: z5 compact touchscreen acting weird

it dosent work i tried .. it happens again after some time

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Enthusiast
Message 117 of 365
1,650 Views
Message 117 of 365

Re: z5 compact touchscreen acting weird

Has anybody tried calling Sony support directly?? I did the other day and left my number so they'd call when a Danish supporter was available but haven't heard anything lol might try call them tomorrow and just say Yes to talk to an English speaking supporter lol
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Adviser
Message 118 of 365
1,597 Views
Message 118 of 365

Re: z5 compact touchscreen acting weird

Refering to my previous post (message 107)), after playing youtube videos for 20 minutes, the back/home keys became inactive. Seems problem still persists.

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Apprentice
Message 119 of 365
1,575 Views
Message 119 of 365

Re: z5 compact touchscreen acting weird

getting same problem with z5c bough in Poland at Sony Center. Not having this issue when using it as a phone.

SI 129901433 Rev 1

After running Antutu problem appears - look like temperature causing it

I am going to return the unit tomorrow

 

UPDATE: Run Antutu twice again and cannot recreate same problem, after recording some 4k video - cannot recreate that problem either

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Enthusiast
Message 120 of 365
1,546 Views
Message 120 of 365

Re: z5 compact touchscreen acting weird

Yep, it didnt work, sad. Now we just need Sony to do something about it