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sony - contact us

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Inhabitant
Message 1 of 12
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Message 1 of 12

sony - contact us

Hi, has anyone try to contact sony before? It is very dissaponting. I drop the complaint/query 3 times and all that I got is they recieved my query but I have been waiting for two weeks but no response has enter.

No offense. But I really feel dissapointed with sony aftersales services...
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Moderator
Message 7 of 12
1,912 Views
Message 7 of 12

Re: sony - contact us

No problem,I wish I could do more for you but I am limited by my position.You should contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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11 REPLIES 11
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Moderator
Message 2 of 12
1,830 Views
Message 2 of 12

Re: sony - contact us

Yes,I have seen they answer hard sometimes,I also contacted them in the holiday period,but they answered in about 4-5 days.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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Sam
Sony Xperia Support
Message 3 of 12
1,785 Views
Message 3 of 12

Re: sony - contact us

I am sorry to hear about that. Do you have the SR number form the contact you made so that I may have this looked into for you, if so please PM that to me?

 

 


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Inhabitant
Message 4 of 12
1,751 Views
Message 4 of 12

Re: sony - contact us

Hi Sam, I just recieve a message from sonymobile, and its very funny that they just give me unrelated topic in the email which they asked me to registered myself which I have done before... While my question have not any correlation with that at all....

I am crazily devastating with Sonys customer service... I can't deal with this kind of ways of working anymore, totally wasting my time. Better change the brand...

Next brand of my tv, speaker, and mobilephone will not be SONY...

Moderator
Message 5 of 12
1,746 Views
Message 5 of 12

Re: sony - contact us

I am sorry to hear this,sometimes they confuse you but I think they only want to help.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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Inhabitant
Message 6 of 12
1,708 Views
Message 6 of 12

Re: sony - contact us

Hi Sam and alexdon, sorry to come up with this again. I even almost forgot that I ever sent queries to indonesian contact center again. To be honest, it is very very very dissapointing, no response at all. And till now I still haven't got any update for my z lte here, and apperantly other user of z ltr are having the same thing here... Totally dissapointed with sony.
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Moderator
Message 7 of 12
1,913 Views
Message 7 of 12

Re: sony - contact us

No problem,I wish I could do more for you but I am limited by my position.You should contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

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Inhabitant
Message 8 of 12
1,694 Views
Message 8 of 12

Re: sony - contact us

Thanks alexdon. I have sent a message to Johan and will waiy for his reply...
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Moderator
Message 9 of 12
1,645 Views
Message 9 of 12

Re: sony - contact us

Keep us updated.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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Inhabitant
Message 10 of 12
1,475 Views
Message 10 of 12

Re: sony - contact us

Hi Alexdon I recieve the notification for an update of 10.5.A.0.230... Finally...

But unfortunalety I have been reading about the bugs for this version which includes battery draining and etc and a newer version with improvement 4.4.4 is being roll out. Do you have any information whether this information is correct, I mean I just wonder if they already identify the bugs from those which recieve the roll out why they still rolled it out now (after several months of the official launch) ? Why not wait for the 4.4.4 version directly. Thanks