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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

"storage full" xperia automatic back up "could not back up"

Highlighted
Emperor
Message 11 of 24
4,419 Views
Message 11 of 24

Re: "storage full" xperia automatic back up "could not back up"

@ezy

 

perhaps you have quite a bit of pictures/movies and that's why you can't create a new backup




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Rookie
Message 12 of 24
4,388 Views
Message 12 of 24

Re: "storage full" xperia automatic back up "could not back up"

I had this error too. Just got my new Z5 and set up the backup to my Gmail which has 2gb used out of 15gb so there is no storage issue yet the backup function said there was insufficient space for what appeared to be the applications
Highlighted
Emperor
Message 13 of 24
4,386 Views
Message 13 of 24

Re: "storage full" xperia automatic back up "could not back up"

@sparklytom

 

Settings > storage > how many GB are your apps using up?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Rookie
Message 14 of 24
4,407 Views
Message 14 of 24

Re: "storage full" xperia automatic back up "could not back up"

The error is in "automatic backup" and it says storage full but it isn't!
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Rookie
Message 15 of 24
4,406 Views
Message 15 of 24

Re: "storage full" xperia automatic back up "could not back up"

Apps 6.87gb
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ezy
Commissioner
Message 16 of 24
4,377 Views
Message 16 of 24

Re: "storage full" xperia automatic back up "could not back up"

mine did it again yesterday...  (it is set for "weekly" on sundays so this was the first time since last week it would error out)

again caused by "apps" 

 

so i have unclicked apps from the auto back up  (no idea what it backs up under apps but i am guessing music)

 

the weird thing is this never happened until the firmwar update 2 weeks ago...  never happened on x10, S, Z1 or the Z5 from launch day until then...  

 

I am also wondering if the latest firmware is a bit of a battery "a dictionary word that has been edited by the mod even though it appears in newspapers" .  

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Adviser
Message 17 of 24
4,363 Views
Message 17 of 24

Re: "storage full" xperia automatic back up "could not back up"

I've got the same problem backing up to Google on my Z5C. I've only used 15% of my available storeage so it isn't this and like others it will back up if I uncheck apps.

 

Sounds like a software problem to me?

Highlighted
Learner
Message 18 of 24
4,306 Views
Message 18 of 24

Re: "storage full" xperia automatic back up "could not back up"

I have the same issue on 1 month old Z5C - as far as I can remember always had this error come up ever since first day / backup, not only since latest update:

 

In the Xperia Backup & restore menu it shows the following message:

Could not back up

Storage full

The following items are too large for the selected storage: Applications

 

Also get separate notification:

Not enough space

The following items could not be backed up: Applications

Items too large for the selected storage

 

Settings/Backup & reset/Xperia Backup & restore/Automatic backup/Where to store files: gmail / google account.

Same gmail / google account set as place to store files for manual back up -> same error message

Same gmail / google account set as backup account for the separate Google Backup & restore option (Settings/Backup & reset/Google Backup & restore/), just below the Xperia Backup & restore option.

 

Apps account for 4.91GB of total device memory of 32GB, of which 16.36GB is still availabe;

32GB SD card still has 23.81GB available;

Google Drive still has 85GB available.

 

More than enough storage space is actually available. Baffled by this strange error message.

Inhabitant
Message 19 of 24
4,301 Views
Message 19 of 24

Re: "storage full" xperia automatic back up "could not back up"

I think Z series ia so new that there is bugs what fixed on future updates. Ever new phone is bug free. Lets first wait marshmallow update
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Learner
Message 20 of 24
4,291 Views
Message 20 of 24

Re: "storage full" xperia automatic back up "could not back up"

I assume you mean the Z5 series, in which case I agree.

Still, would be nice to have an official word from Sony.

Plus, the question I still have, though, is everything being backed up correctly, including apps?

BTW, any idea when the next Marshmallow release is for Sony? I understand for Samsung it's this month thru April, depending on device model...