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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

mxtp problem

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Visitor
Message 9 of 52
4,100 Views
Message 9 of 52

mxtp problem

my z3+ has been locked, i tried to sign in with the correct account but it always says incorrect username or password. i tried signing in my account in a computer and it succesfully logged in. and then i tried it again to my xperia and still incorrect username or password appear,. any help?

51 REPLIES 51
Highlighted
Rookie
Message 1 of 52
4,175 Views
Message 1 of 52

Z3+ Dual E6533 deactivate MXTP

Hello, I am trying to deactivate MXTP on this phone. During the first setup I (foolishly) activated MXTP and subsequent factory resets gives me the MXTP bootloader screen. I don't want this to appear any more.

 

- phone says Xperia Protection is inactive

- HOWEVER myXperia website says this device is "protected"

- activated Xperia Protection on device, says "activated"

- deactivated Xperia Protection on device, using Google ID (I have 2 factor authentication, seems to work ok)

- myXperia website STILL says this device is "protected"

 

Tried deleting the device from the myXperia website, but that didn't do anything.

 

How do I deactivate the "protected" status on this phone? I am giving this phone to a relative and it would not be cool to have MXTP be linked to my Google account!

Highlighted
Emperor
Message 2 of 52
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Message 2 of 52

Re: Z3+ Dual E6533 deactivate MXTP

@sah212

 

You might have to contact your local Xperia Care

 

http://support.sonymobile.com/global-en/contactUs/

 

 

http://www.xperiablog.net/2015/07/08/enabling-my-xperia-theft-protection-mxtp-will-break-unlocked-bo...




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Rookie
Message 3 of 52
4,158 Views
Message 3 of 52

Re: Z3+ Dual E6533 deactivate MXTP

@uliwooly that was what I was dreading. This phone is not officially released in my home country so it's actually a set from HK SAR, so I doubt if the local Xperia guys are going to help Slightly frowning Face

Highlighted
Emperor
Message 4 of 52
4,145 Views
Message 4 of 52

Re: Z3+ Dual E6533 deactivate MXTP

@sah212

 

You could try to repair the phone with PCC but I doubt that will solve the issue. 

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Adviser
Message 5 of 52
4,025 Views
Message 5 of 52

Re: Z3+ Dual E6533 deactivate MXTP

@sah212

From what I have read, you would like to be able to reset the phone and not have the MXTP appear correct?

Try disabling any type of screen lock security you have setup and then do a factory reset. I believe as long as there isn't any screen lock security setup, the MXTP shouldn't appear.
Highlighted
Rookie
Message 6 of 52
4,010 Views
Message 6 of 52

Re: Z3+ Dual E6533 deactivate MXTP

@rice_eater

Yes, managed to get it done - deactivated MXTP and now during factory resets no more MXTP PROTECTED screen. 

 

It's odd though that the my Xperia website still shows the phone as being "protected".

 

The key icon next to battery icon is also still there and the device says "device may be monitored" even with no Device Administrator enabled. 

Demigod
Message 7 of 52
4,006 Views
Message 7 of 52

Re: Z3+ Dual E6533 deactivate MXTP

Hi,

 

Did you try to clear up your browsing history like cookies and cache?.

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Rookie
Message 8 of 52
3,970 Views
Message 8 of 52

Re: Z3+ Dual E6533 deactivate MXTP

Yes, even on browser that I've never used to log in to the my Xperia site, it still shows as "protected" and that little key icon is omnipresent. I've no VPN configured. 

Highlighted
Emperor
Message 10 of 52
4,042 Views
Message 10 of 52

Re: mxtp problem

@xavinux

PCC won't work as it's locked at bootloader level



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)