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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

backup & restore app doesn't work properly - stuck

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Commissioner
Message 1 of 28
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Message 1 of 28

backup & restore app doesn't work properly - stuck

after latest update of my z5c to 6.0.1 backup and restore app has stopped working properly. as you can see from screenshot the backuping started at 8:31 but at 10:21 it still "backuping".

 

to make it works properly I have to click on that info line to open app and then it starts to do its job.

 

backup is stored on sd card,

backuped are just contacts, calendar, wifi networks, device settings and xperia home layout,

have set daily  backuping

 

 

 

sketch-1466757103747.png


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27 REPLIES 27
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Forum Legend
Message 2 of 28
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Message 2 of 28

Re: backup & restore app doesn't work properly - stuck

i don't know if this works, but try to do backup and restore in safe mode..

also try to clear data of the backupand restore app

settings>apps>backup and restore>clear data restart your device


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
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Commissioner
Message 3 of 28
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Message 3 of 28

Re: backup & restore app doesn't work properly - stuck

tried it already before, still happening and also my 6.0.1 was clean install

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Message 4 of 28
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Message 4 of 28

Re: backup & restore app doesn't work properly - stuck

sometimes the sony servers and google servers are overloaded. try doing this another time.


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
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Commissioner
Message 5 of 28
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Message 5 of 28

Re: backup & restore app doesn't work properly - stuck

First: backups are stored on amazon's servers not sony's / google's 

Second: i backup on my sd card (external memory) 

Pls read before post


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Message 6 of 28
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Message 6 of 28

Re: backup & restore app doesn't work properly - stuck

first : i read your post and you did not mention amazon before, try using other cloud based storage, your google account perhaps.

second, try using another sd card

third: there are lots of 3rd party backup apps in google play you should try


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
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Enthusiast
Message 7 of 28
4,078 Views
Message 7 of 28

Re: backup & restore app doesn't work properly - stuck

My backup to sdcard (also including apps) can take a while, maybe 10-20 minutes depending on number of apps. It might be you just have to wait longer? Reboot your phone and try again.

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Commissioner
Message 8 of 28
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Message 8 of 28

Re: backup & restore app doesn't work properly - stuck

I'm just reporting issue to be fixed. Why should I use another app when this one is good but need to be fixed.

 

Btw amazon servers is only one default place where it's stored. It's written in "about" section in app.

 

My backups does NOT include any apps just contact list, calendar agenda, wifi settings , home launcher layout and device settings... 


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Commissioner
Message 9 of 28
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Message 9 of 28

Re: backup & restore app doesn't work properly - stuck

Here are some tips from Amazon regarding uploading to their drive.

 

https://www.amazon.com/gp/help/customer/display.html?nodeId=201634610

 

Sometime the internet connection maybe overwhelmed so transfer of data may be slow. I would suggest to backup to PC via Xperia Companion before loading onto cloud. PCs are more robust than a smartphone.

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Message 10 of 28
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Message 10 of 28

Re: backup & restore app doesn't work properly - stuck

I don't use amazon, i use backuping to sd card. I mentioned amazon and all about that just because someone advised me use another servers ( what is in this case impossible).
So again, I use sd card to store backups. Tried 2 card it's still happening, it rather doesn't work than does.

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