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2016-12-01 02:12 PM
I just got my phone back and they had to change the mainboard. No official reply yet to confirm this was related to the hardware, but I also don't expect one. Until an actual confirmed way of resolving this without changing the mainboard, I think it remains fair to say that some of us with particular hardware in our phones got shafted in the update. Still, as this obviously is a warranty issue, I have nothing but good things to say overall so no need to overexaggerate either. Make sure to backup your things, I suppose!
2016-12-17 03:41 PM
2016-12-17 04:01 PM
The same thing haso happened to my partners Z5 today. He got a prompt for an update and after accepting, it began to update. The next time he looked at his phone it was dead and wasn't turning on.
We've tried holding down the power button and volume keys, the small off button for 20 and 120 seconds with a small object, took the sd card out, took them both out and charged it for 5 hours... still nothing.
When it's plugged in to charge it haseems a flashing red light to the top left.
Are there any other fixes for this or should we just send it off for repair?
Sadly, you can assume that the phone will need to be sent to service. I haven't seen any other solutions and no alternative explanations to my earlier theory that this is related to having particular hardware in the phone and it failing as a result of the update.
2016-12-19 12:11 PM
Hi @SarahF93, welcome to our community!
I'm sorry to hear about that.
As @CarlMagnus mentioned, it sounds like it's related to hardware, just to make sure it's not the software that is the cause of the troubles with powering on the phone I'd recommend that you try and perform a software repair using Xperia Companion.
If you still can't power on the phone after the software repair has been completed, please get in touch with your Local support team so they can assist you with having the phone sent in to an authorized service centre.
Let me know how it works after the software repair!
2016-12-19 03:38 PM
2016-12-20 11:42 AM
It's never fun to have to send your phone to service, and I fully understand his situation.
I'm sorry for the inconvenience and let me know if there is anything else I can help you with!
2018-05-23 03:46 PM
Hi @Shoel, you're very welcome and I'm glad to hear that it's working now again!
Let me know if there is anything else and have a great day!