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2018-02-12 02:06 PM
I'm sorry to hear this.
I recommend that you try these methods one after the other. Verify after each method whether your device is charging again, before trying the next one:
Keep me posted how it goes or let me know if any of this is unclear.
2018-02-14 12:30 PM
It's showing that there is a charger connected but it's not actually.
I can only charge it when it goes to 0% and it connects with charger
Iam trying now but it recognizes it and turns red light notif then turns off
Iam using now an app called ampere and it shows me that there is a connected charger but i didn't
2018-02-14 03:44 PM
Thanks for letting me know @Mugg!
Then if you have tried the troubleshooting I suggested in my previous post all I can do is to recommend that you get in contact with your Local support team. They can assist you with having your device sent in to an authorized service center for further troubleshooting and repair.
Let me know how it works out!
2018-02-16 01:53 AM - edited 2018-02-16 05:06 AM
Thank you for your care and time. 😊
It's working now!! Yeaah
I just removed every single electron, i made the battery 0% really 0 even after the mobile's shut down then i charged it from the beginning as a new volt amd amp 😃😁 but thanks for ur care sony
Although that there is something wrong but it started charging
2018-02-19 12:47 PM
That is great to hear @Mugg! :smileysmileythumbsup:
Let me know if there is anything else you are wondering about.