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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Z5 compact rebooting itself

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Visitor
Message 31 of 65
2,524 Views
Message 31 of 65

Re: Z5 compact rebooting itself

I've bought this yesterday. SONY Z5 Compact. White. Kernel: 32.0.A.6.200

Restarted 4 Times yesterday and today 2 Times. Did use the och compagnion as suggested. Happend again. Did a new repair /reset via PCC. RESTARTED 5 MINS AGO! This is messed up.

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One time poster
Message 32 of 65
2,481 Views
Message 32 of 65

Re: Z5 compact rebooting itself

Same Problem here. My Xperia z5 compact is about 8 weeks old and a weeks ago it started rebooting itself randomly. I get a Black screen, Red light blinking and then Android reboots. Error appears with various actions like opening Chrome, opening Camera etc. Need Support, please.
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Adept
Message 33 of 65
2,455 Views
Message 33 of 65

Re: Z5 compact rebooting itself

I have z5 not the compact one, I brought it to service center. Must be a battery problem. But I demand a phone replacement and they did. 

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One time poster
Message 34 of 65
2,366 Views
Message 34 of 65

Re: Z5 compact rebooting itself

Hey Sony, My Z5C just had its 5th auto reboot and it's just 3months old. Can you confirm? Is this an hardware or software issue? I already did all your instructions to counter this problem yet it still persists especially when using my lte. I am really starting to worry because users from Xperia M5 have an exactly same issue.
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Apprentice
Message 35 of 65
2,345 Views
Message 35 of 65

Re: Z5 compact rebooting itself

Hi, I had the same issue with z5 compact. It rebooted itself, for me it was software issue I belive, because full software repair with PC Companion help. Any rebot trought almost 3 weeks now.

Inhabitant
Message 36 of 65
2,255 Views
Message 36 of 65

Re: Z5 compact rebooting itself

Random reboot here too and i made Pc companion fix.

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One time poster
Message 37 of 65
2,161 Views
Message 37 of 65

Re: Z5 compact rebooting itself

Same issue since latest software update 32.0.A.6.200,SONY please fix it!
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Apprentice
Message 38 of 65
2,020 Views
Message 38 of 65

Re: Z5 compact rebooting itself

The same problem, I've even sent my Z5 back to local support service but they haven't fixed it. I'm so angryyyyy right now!

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Rookie
Message 39 of 65
1,955 Views
Message 39 of 65

Xperia Z5 gets black screen, 3 times red LED then a long red light and finally Restart

I listened to music and my Xperia Z5 gets a black screen 3 times red light and a long one, and finally a restart. Thats the second today and i updated yesterday,

And there is another issue too, loudspeaker connection has a problem, the sound changes between phone and loudspeaker/earphone for few seconds fastly.

NEED HELP
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Moderator
Message 40 of 65
1,942 Views
Message 40 of 65

Re: Xperia Z5 gets black screen, 3 times red LED then a long red light and finally Restart

Try going into the music app settings and clearing data and cache. Then reboot phone and see if it rectifies it.
I would also clear cache and data for smart connect too.


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