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2014-08-02 01:50 PM
Update......I just got my phone back from SONY. Thankfully they replaced the phone. I'm glad they are realizing the product has a problem with "self cracking" Hopefully they can fix this problem in the future and be able to replace the Z1s with a phone that is made for everyday use instead of every week repair. You can do it SONY, we know you can!
2014-08-03 08:01 PM
I have the same problem as did my daughter
I will be speaking with them tommorow!!!!
2014-08-03 09:33 PM
2014-08-11 02:50 PM
After walking from the shops with nothing else in my pocket I took my Xperia Z out of my pocket to find a crack across the screen. After a bit of searching I've found this is a common problem.
I wasn't jumping or stretching or doing anything physical which would have caused the screen to crack under stress.
Coincidently a friend also suffered the same problem last week.
The crack on both of our phones started in the same place, right next to the power button.
Luckily the crack on my phone went straight across, and only affects the top 1/3 of the screen. But the crack on my friends phone went downwards which means he can't take off the screen lock.
It's obviously a design flaw from making the phone so slim.
I'm sending off my phone to Sony tomorrow, but I'm not holding out much hope that they will repair under warranty...but you never know.
2014-08-14 09:15 PM
Having exactly same issue with my Z1, even though have "premium" insurance it's not covered. If you can't say specifically how your phone was damaged it's not insured against damage. Am going through official complaint with Ofcom. Only option as have a phone with cracks that appeared and I don't know how. O2 won't fix it unless I pay and insurance worth diddly squat.
2014-08-14 09:27 PM
This is exactly how mine looks. Because I don't know how it happened O2 insurance won't cover it and they say have got to pay myself to repair it :-(
2014-08-15 06:23 AM
even my xperia got cracked when i was shopping and when i took it out of my pocket it had this crack and the screen operates only below the crack...i have been using the phone by rotating it :-( come on sony do something...how can you say its not repairable...i am not willing to pay half the original cost to get a replacement just because you are incapable of repairing it...ANNOYED!!!!!
2014-08-15 07:05 PM
Just received a message from Sony Support to say my Xperia Z has been repaired free of charge.
There is hope for others who have experienced the self cracking screen problem,
2014-08-20 07:33 PM
My xperia ZR cracked exactly as seen in the last image on
It was only 1yr and 1mnth old . 30 k down the drain . . I was an avid fan of xperias . Now i am scared. Why does Sony say shatter proof , when it is so sensitive to touch . It was in my trouser pocket and I got down from the bus and tried to attend a call .. voila .. a crack is there . My screen display is fine but i can't do anything. Sony I am very sad and hurt .
Please do something if you can .
Pune , India
2014-08-26 01:52 PM
I've had my Z1 which was a refurb replacement from the insurance I got afer loosing the first one for about a month till it cracked last week in my pocket. I never dropped it or had any objects in my pockets at the time and it was in my pocket for about 10 minutes.
I sent it off to Virgin who even though couldn't tell me what the cause was denied to cover under warranty and even made up a story about the phone showing it had water in it. I personally never put the phone into water, even though it is sold as waterproof. The fact that Virgin are denying it and telling me to pay another 150 for qa replacement is absolut BS!
I wish I never got this crappy phone in the first place. Ive had dozens of phones and this has never happend to any of them.