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2013-12-19 01:17 PM
I've just been in touch with the EE repair centre and they have quoted me £219.89 to fix my phone. I've just emailed Sony directly, told them that this is absolutely NOT physical damage and asked them to contact the repair centre to authorise my repair under warranty.
We'll see what happens!
2013-12-19 05:28 PM - last edited on 2013-12-20 09:35 AM by Johan
Same problem here, mine went pig on Saturday 14th December. Had a call earlier to say that there would be a charge of £237.56 to fix it so I rang O2 and surprise, surprise they've never heard of the problem. I now have to wait for the phone to come back so I can send it to Sony.
To be honest, even if it gets fixed I won't get another Sony phone and I sure as won't stay with O2. I don't appreciate being lied to or being charged for something that is clearly not my fault. I will strongly advise my family, friends and customers to avoid both like the plague.
2013-12-20 06:24 PM
2013-12-20 06:27 PM
2013-12-20 06:54 PM
2013-12-21 05:17 AM
I too have got hairline crack on the display.
I bought it on 9 sept and sony gives accidental damage cover from 15 sept and now I am not supported
2013-12-27 02:50 PM
2013-12-28 10:30 PM
Joy of joys, my Xperia Z has just randomly got a crack on the screen. Was using it for facebook on the bed, got called for dinner, carried it downstairs and it had randomly appeared!
Wish me luck people, from what it sounds like on here Sony are being real idiots with their repairs...here we go.
2013-12-31 02:50 PM
I have also had this problem with the screen cracking on its own, i had a screen protector on the phone and an external case but i still took the phone out of my pocket and found the crack.
I sent my phone to Sony and received the rediculous quote of £240 to fix the phone. They escalated my complaint and got a second opinion but they still did not recognise it as a manufacturing fault. I kicked off at them and they said they only thing they can do is send my phone back to me for free.
So i am now left with a unusable £400 phone.
Has anyone made any further steps after receiving their phone back from Sony still cracked?