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2013-05-20 04:57 PM
The back screen is made of tempered glass. Glass is still glass. Though under normal direct impact it will not easily cracked, it still hss it weak spot. I had seen report that a whole shower screen shattered without anyone touching. it. Sony should replace the back panel for you.
2013-05-20 05:13 PM
Sounds like alot of people have the same problem. And I think that its kind of strange that sony tells the customers that the glass and the phone is of such a good quality that its nearly next to un breakable......Sonys own words: Both the front and back panels of Xperia Z are made of durable tempered glass that’s much stronger than conventional glass. Each glass panel also has an anti-shatter film for even greater durability.
2013-05-20 06:50 PM
It's disappointing to say the least, I'll try calling Sony and see what they say, I can't see O2 being of much help in this scenario.
2013-05-20 06:54 PM
for what I've read on other threads on the SAME TOPIC, the cost to replace the screen its almost as much as a new phone, perhaps the back panel its cheaper, but if its only $50 to get it done through O2 I would go that way if that was my phone.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2013-05-20 08:29 PM
lucky you have insurance - the repair bill on these new devices can be quite high, I'd recommend everyone to have insurance
2013-05-21 12:10 AM
This breakage is not unusual for tempered glass. Wiki has this explaination:
Sony should look into repairing it for you free of charge since it's likely a manufacturing defect.