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Xperia z glass back cracked on it's own?!

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Genius
Message 101 of 578
1,643 Views
Message 101 of 578

Re: Xperia z glass back cracked on it's own?!

you guys are killing me

go buy a Samsung or an iphone and try telling them the screen cracked on it's own -seriously

and you want to be taken seriously and post a link to a guy that claims he damaged an EZ  with a toilet brush - and another of those links clearly shows damage to the frame of the phone - yet it just happened

I have dropped my phone on tiled foor many times - I've seen a car driven over an EZ  and it was undamaged

I really feel for those of you that have had problems like this - but this has been happening in the smart phone arena for a long time - knock them hard they will get damaged

it has nothing to do with temperature - it is pre and simple an accident

If you want securty there are many companies that offer insurance and it's not expensive

you are carrying a hitech expensive device in your pocket - why would you not have it insured

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One time poster
Message 102 of 578
1,643 Views
Message 102 of 578

Re: Xperia z glass back cracked on it's own?!

The screen of my new Xperia Z also cracked own its own hardly three weeks into its use. I used the phone in the morning but since the chrage was low, I connected it to the chrager. After a while, when I checked the cell, to my shock, I see the screen cracked in three, starting from the speaker point upwards. I too have not dropped the phone and handled  the cell with extreme care. I checked with Sony service centre. They said that my case is the first of its kind in the country (India) and say that the screen will not break on its own and has been hit by some sharp instrument. I tried to make them understand that such a thing has not happened but they just wouldn't buy it. They say the screen alone cannot be replaced and as such the handset will have to be replaced, costing almost over 50% as much as a new phone. If there are more smilar cases, it should be reported to the company.

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Visitor
Message 103 of 578
1,399 Views
Message 103 of 578

Re: Xperia z glass back cracked on it's own?!

Hi sandhyaharidas,

It seems this problem is more wide spread than originally thought.

I had the same response from Sony; however they didnt say I had damaged the phone but that it was not covered under manufacturing warranty. So i get nothing!

Would you mind signing up to the petition? the more people with this problem we find sony might actually do something

http://tinyurl.com/XperiaZPetition

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Visitor
Message 104 of 578
1,399 Views
Message 104 of 578

Re: Xperia z glass back cracked on it's own?!

GeoffH schrieb:

go buy a Samsung or an iphone and try telling them the screen cracked on it's own -seriously

It is not necessary, the screen of a samsung phone doesnt break by itself Winking Face

GeoffH schrieb:

and you want to be taken seriously and post a link to a guy that claims he damaged an EZ  with a toilet brush - and another of those links clearly shows damage to the frame of the phone - yet it just happened

Ok, that are 2 cases of idiocracy, now count the others and think of the people who doesnt post it on the internet.

GeoffH schrieb:

I have dropped my phone on tiled foor many times - I've seen a car driven over an EZ  and it was undamaged

Can i see a video of the car driving over the EZ? Otherwise it´s just not true!

My S4 was throwed out of a plane which was flying in 10000 feet, fell on a road and a tank rolled over it......... you know..... Smiling Face with open mouth & closed Eyes

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One time poster
Message 105 of 578
1,400 Views
Message 105 of 578

Re: Xperia z glass back cracked on it's own?!

Hi anthUKNE,

Yes the problem seems wide spread, as I found more blog sites highlighting the same issue. I shall sign the petition

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Genius
Message 106 of 578
1,371 Views
Message 106 of 578

Re: Xperia z glass back cracked on it's own?!

Highlighted
Visitor
Message 107 of 578
1,371 Views
Message 107 of 578

Re: Xperia z glass back cracked on it's own?!

an YOU argue over a toiletbrush, sorry but your comment makes my day Smiling Face with open mouth & closed Eyes

btw, on the car video, look close, there are no dirt on the Z, it is super clean when he holds it in the camera. and why is the Z always out of the picture when he pick it up and before he zooms in?

just asking

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One time poster
Message 108 of 578
1,371 Views
Message 108 of 578

Re: Xperia z glass back cracked on it's own?!

I've had similar issue as most people on this thread. I left my Sony Experia Z on charge today, went out to the shop, came back afterwards, and noticed the back screen had cracked. I never dropped it and or hit it against anything, I've been ultra careful with the phone since I bought it three weeks ago.

I don't think I am even going to bother trying to get it fixed on warranty seeing as everyone here has had so much trouble convincing Sony or their network provider that the phone cracking was through no fault of their own. My phone is insured, but making a claim will cost me also.

The crack is at the back, not the front, so I might just ignore it, what do you think? I have a screen protector covering the back, so I am hoping the glass will be held together by the screen protector. Do you think it will be held together? If so, then I will buy a protective case for the phone to cover the back of the phone, so crack at the back will be completely hidden from view.

What are your thoughts on this? Lazy of me, yes I know, but I don't have the time nor the energy to go through hassle with Sony or O2 trying to persuade them the phone cracked by itself, nor to make an insurance claim. The phone works fine otherwise apart from the cracked back, so why not just cover the back and not think about it again?

If a crack ever appears at the FRONT however, it will be a completely different story of course. I'll be doing everything I can to get it repaired. But I have my fingers crossed it will not come to this.

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Visitor
Message 109 of 578
2,784 Views
Message 109 of 578

Re: Xperia Z screen cracked in pocket

I have the same problem with you, it is a disappointment on XPERIA warranty, yet it is not under warranty and I need to pay roughly RM900 to repair it. Another info from the manager is that even if the phone is leak, there is no warranty too because the phone is water resist but not waterproof..what a bad news...

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Visitor
Message 110 of 578
1,371 Views
Message 110 of 578

Re: Xperia z glass back cracked on it's own?!

Hey jackieleesk01

Crap situation to be in isn't it, my phone has been gone for ages now and I called Sony on Friday and they still said the same thing that it's been physically damaged by me. The best they've offered me so far is the phone being returned for free...

I like you wasn't originally going to do anything about it but the more i looked at the phone the more it annoyed me! I also gathered that it probably wouldn't be water proof anymore so that compelled me to send it off.

Trading standards / BBC Watchdog seems like it might be the only route.