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2014-10-04 05:36 PM
So yesterday I sent the phone for repair. Fingers crossed. I hope that Sony will be worthy of its reputation!
2014-10-06 11:35 AM - last edited on 2014-10-06 02:30 PM by alexdon
Hi Arshad, I too facing the same problem, i went to lunch and when i came to desk and abt to do a call. I found that my xperia zr screen got broken. I didn't have any thing inside my pocket apart from mobile. When i consulted Sony service centre. They are asking me to pay half the price of the mobile phone, this is pathetic i already payed 30k bucks for this phone, now i cant afford to pay 15k now. I am planning for a third party touchscreen's , if you are having any regarding this please contact me through my email. Emauil ID:
2014-10-28 02:28 PM
Yes! Great news folks. Sony replaced my handset with a new one, not refubrished but brand new! So I assume that if your claim is honest and after they inspect your handset, Sony will replace your handset if you have the single hair-line crack.
I also wrote a nice letter to the support explaining the situation and it seems they have also taken it into consideration.
I am very happy with the outcome of this.
Sony did stood up to its name.
2014-11-05 05:50 PM
It seems like my case has had the same outcome. I had my Xperia Z3 for less than a month when I discovered a hairline crack in a wave shape across the screen. All I had done is turned a podcast on and put it in my pocket (I was wearing baggy joggers so no pressure was appleid to the screen at all), I pulled it out of my pocket a few minutes later and the screen was unresponsive thanks to the crack.
I sent my phone off to get repaired, fully expecting sony to present me with a massive repair bill. To my delight I recieved an email yesterday saying they were already sending the phone back to me. No details as to whether it's a new/refurbished phone yet, but I suppose I'll find that out when it arrives.
If your issue is genuine (no accidental damage), then Sony seems to be acknowledging that there is a problem and fixing the affected handsets.
2014-11-09 12:23 PM
You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/
2014-11-13 01:25 AM
It is neither pressure or impact with anything. I've had mine for 19 months, used it all day, no falls, no pockets, no nothing.
Called me brother, then set on the table away from the reach of my 19 month old Amés.
Screen cracked at the bottom out of nowhere. I know it sounds ridiculous but... Me Experia topped itself.
I'll post pictures as soon as I charge me spare phone and will post updates on how I fare with repairing / replacing.
2014-11-24 05:03 PM
My xperia ZR has the same issue. The touch screen cracked on its own. And sony has no interest on acknowledge this issue and admit that its a defect in their material. Hence friends, there is only one way. File a consumer case against sony. I am proceeding for a consumer case. This is the only way.