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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia z glass back cracked on it's own?!

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Learner
Message 501 of 578
737 Views
Message 501 of 578

Re: Xperia z glass back cracked on it's own?!

So yesterday I sent the phone for repair. Fingers crossed. I hope that Sony will be worthy of its reputation!

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One time poster
Message 502 of 578
1,057 Views
Message 502 of 578

Re: Sony ZR touchscreen glass broken

Hi Arshad, I too facing the same problem, i went to lunch and when i came to desk and abt to do a call. I found that my xperia zr screen got broken. I didn't have any thing inside my pocket apart from mobile. When i consulted Sony service centre. They are asking me to pay half the price of the mobile phone, this is pathetic i already payed 30k bucks for this phone, now i cant afford to pay 15k now. I am planning for a third party touchscreen's , if you are having any regarding this please contact me through my email. Emauil ID:

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Learner
Message 503 of 578
642 Views
Message 503 of 578

Re: Xperia z glass back cracked on it's own?!

Any update for your handset?

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Learner
Message 504 of 578
748 Views
Message 504 of 578

Re: Xperia z glass back cracked on it's own?!

@manouallou

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Learner
Message 505 of 578
590 Views
Message 505 of 578

Re: Xperia z glass back cracked on it's own?!

Yes! Great news folks. Sony replaced my handset with a new one, not refubrished but brand new! So I assume that if your claim is honest and after they inspect your handset, Sony will replace your handset if you have the single hair-line crack.

I also wrote a nice letter to the support explaining the situation and it seems they have also taken it into consideration. 

 

I am very happy with the outcome of this. Slightly smiling Face

Sony did stood up to its name.

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Rookie
Message 506 of 578
468 Views
Message 506 of 578

Re: Xperia z glass back cracked on it's own?!

It seems like my case has had the same outcome. I had my Xperia Z3 for less than a month when I discovered a hairline crack in a wave shape across the screen. All I had done is turned a podcast on and put it in my pocket (I was wearing baggy joggers so no pressure was appleid to the screen at all), I pulled it out of my pocket a few minutes later and the screen was unresponsive thanks to the crack.

 

I sent my phone off to get repaired, fully expecting sony to present me with a massive repair bill. To my delight I recieved an email yesterday saying they were already sending the phone back to me. No details as to whether it's a new/refurbished phone yet, but I suppose I'll find that out when it arrives. 

 

If your issue is genuine (no accidental damage), then Sony seems to be acknowledging that there is a problem and fixing the affected handsets. 

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One time poster
Message 507 of 578
464 Views
Message 507 of 578

auto crack my phone screen


hello sir ,my name is Mo.Asif khan my phone xperia zr c5502 is automatic 
crack on phone screen Hey I'm not any help at service center plz help me my phone number
is 

Forum Legend
Message 508 of 578
462 Views
Message 508 of 578

Re: auto crack my phone screen

You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



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One time poster
Message 509 of 578
922 Views
Message 509 of 578

Re: Xperia Z screen cracked in pocket

Hey, 

 

It is neither pressure or impact with anything. I've had mine for 19 months, used it all day, no falls, no pockets, no nothing.

Called me brother, then set on the table away from the reach of my 19 month old Amés.

 

Screen cracked at the bottom out of nowhere. I know it sounds ridiculous but... Me Experia topped itself.

 

I'll post pictures as soon as I charge me spare phone and will post updates on how I fare with repairing / replacing.

 

Toodles yetis

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Message 510 of 578
779 Views
Message 510 of 578

Re: Xperia z glass back cracked on it's own?!

My xperia ZR has the same issue. The touch screen cracked on its own. And sony has no interest on acknowledge this issue and admit that its a defect in their material. Hence friends, there is only one way. File a consumer case against sony. I am proceeding for a consumer case. This is the only way.