account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia z glass back cracked on it's own?!

Highlighted
Visitor
Message 91 of 578
2,027 Views
Message 91 of 578

Re: Xperia z glass back cracked on it's own?!

Hi Again.

I have created a petition to see if we can people to sign it and make a real record of how many people this is happening to

https://www.change.org/en-GB/petitions/sony-admit-xperiaz-has-a-major-flaw-and-replace-refund-custom...


Would appreciate all of your help

Thanks


Anthony

Visitor
Message 92 of 578
2,027 Views
Message 92 of 578

Re: Xperia z glass back cracked on it's own?!

Hey Anthony, I've signed your petition! I know what you mean about being glad it's happened to another person, I too have that feeling at the back of my mind because it's another voice strenghtning our argument.

Highlighted
One time poster
Message 93 of 578
1,836 Views
Message 93 of 578

Re: Xperia z glass back cracked on it's own?!

Thanks for the contact, I will gladly sign your petition but only after I have been told officially by Sony that it is not covered which is inevitable, as I am still awaiting for it from the Phones 4U repair centre so I can send it off to them. Sony will never admit fault in this situation as it will be admitting that all Xperia Z's in the market have a problem with the screen. The cost to them is huge.

Some more ammo for your petition bellow with other users in the same boat the first link actualy mentions they are recognising the problem in the Netherlands

Huball, yours is very atypical, but this is a known and acknowledged issue.


If there is no other sign of dropping or excessive pressure you can send your phone in for warranty repairs through the regular channels (= the place where you bought it). Authorized service centers should have been informed about the issue quite a few weeks ago, and if your cracks fit the profile you'll get a new display or a new phone, covered by your warranty.


I can't guarantee anything but I've seen quite a few ones that got repaired in The Netherlands.


(Background: I do social media support for Sony Mobile in the Netherlands and handle issues like these)


http://forum.xda-developers.com/showthread.php?t=2321051

http://androidforums.com/sony-xperia-z/717781-xperia-z-screen-problems.html

Highlighted
Visitor
Message 94 of 578
1,836 Views
Message 94 of 578

Re: Xperia z glass back cracked on it's own?!

Interesting! Nice find wookiebear! I did read on another forum that some people had a different glass related problem (it unsticking itself) but not read about sony advising service centers to actually properly investigate the issue. It's gave me a small amount of hope that my phone might receieve the repair/replacement it deserves!

Lets hope the sony support centres start talking to each other!

Anthony I will be very keen to learn the ourcome of the trading standards investigation as it will be the only route left to me if Sony deny my current escalation.

I read somewhere that Sony can access a log letting them know how hot a device got, I think heat is the issue with these phones so hope such a log does exist! Have you chaps heard about this "heat log"?

Highlighted
Visitor
Message 96 of 578
1,647 Views
Message 96 of 578

Re: Xperia z glass back cracked on it's own?!

hi wookie.

Nice finds. Sony dont seem to care about the rep as we are a small number of people complaining?

i wanted it to goto the papers and watchdog to see how they stand then.

Highlighted
One time poster
Message 97 of 578
1,647 Views
Message 97 of 578

Re: Xperia z glass back cracked on it's own?!

Watch dog will be the best option, you just need enough people for them to esculate it

Highlighted
Visitor
Message 98 of 578
1,647 Views
Message 98 of 578

Re: Xperia z glass back cracked on it's own?!

Mine was the back glass that went but if you need my help count me in!

Highlighted
One time poster
Message 99 of 578
1,647 Views
Message 99 of 578

Re: Xperia z glass back cracked on it's own?!

this happened to my phone,, there are a lot of small cracks on the back

Highlighted
One time poster
Message 100 of 578
1,647 Views
Message 100 of 578

Re: Xperia z glass back cracked on it's own?!

there are lots of problem encountered in xperia z model my xperia z has got water damage due to manufacturing defect i tried to explain the whole matter but sony raised his hand they are sony is just completely weired & worst on service they have something like dictator policy i had most worst & depressedfull 2 week due to sony service