account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia Z5 - Issue with expanding notifications in notification tray

SOLVED
Highlighted
Inhabitant
Message 1 of 19
1,219 Views
Message 1 of 19

Xperia Z5 - Issue with expanding notifications in notification tray

Whenever there are multiple notification from same application in the notification tray and I try to expand it to see details, it expands and instantly shrinks back. Though this doesn't always happen (frequencey is 60% of the times this issue occurs), but it is really annoying. Please fix it.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Sony Xperia Support
Message 19 of 19
1,009 Views
Message 19 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

We have found the cause for this and it will be fixed in the update to Android 6.0.

This may happen if you use PIN, pattern or password as screenlock.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

18 REPLIES 18
Highlighted
Emperor
Message 2 of 19
1,193 Views
Message 2 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

@cyborg009

 

Which app is causing this?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Inhabitant
Message 3 of 19
1,182 Views
Message 3 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

@uliwooly Almost all apps, gmail, whatsapp, email etc. The same apps' notification expansion works fine at times and other times doesn't work.

Highlighted
Emperor
Message 4 of 19
1,178 Views
Message 4 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

@cyborg009

 

Does your phone has a protective case or film? 

 

do you experience the same while on >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Inhabitant
Message 5 of 19
1,149 Views
Message 5 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Yes it has a basic screen protector which came in the box with Z5. I don't think that's the problem.
I've recorded the issue. Pls see. https://drive.google.com/file/d/0B971WnMB-F82cjBhQmkyam1KRHc/view?usp=docslist_api
Highlighted
Emperor
Message 6 of 19
1,125 Views
Message 6 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

@cyborg009

 

Remove it and report back 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
One time poster
Message 7 of 19
1,068 Views
Message 7 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Same problem here. Happened even when I had no screen protector on. Screen protector = not the issue.

Same problem, it doesn't happen all the time but about 60-75% of the time.
Highlighted
One time poster
Message 8 of 19
1,040 Views
Message 8 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

I got the same. Good to know I'm not the only one.

The issue is this: Expanding notifications on ANY app works what seems to be 50/50 every time. It's really annoying, considering most apps let you do some function as for example "Read", "Update", "Like" and so on.

I've tried with two different Z5's, white and yellow. Same problem.
Highlighted
Inhabitant
Message 9 of 19
1,031 Views
Message 9 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

@uliwooly.. I also confirm that screen protector is not the problem. I'm using Xperia Z5 dual. Now that multiple people are facing it, Pls escalate the issue.
Highlighted
Learner
Message 10 of 19
1,000 Views
Message 10 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Same problem here with z5 compact.