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Tips & Tricks

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Update stopped halfway through

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Rookie
Message 1 of 8
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Message 1 of 8

Update stopped halfway through

Sorry if this is in the wrong place, but I just attempted the update via PC Companion, nothing different to usual, but for some reason it stopped halfway through and now the phone won't re-connect to the PC and when turned on, it says the update didn't complete and to re-connect to a PC. Following instructions on PC Companion is having no success - does anyone have any idea how to rectify this? I'm presuming it might need flashing, but if I can avoid having to do this I would be very grateful!

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Sony Xperia Support
Message 6 of 8
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Message 6 of 8

Re: Update stopped halfway through

Hi TallScratch,

 

I suggest using Xperia Companion to reload the software on that device first, I do not suggest using the Flashtool as this may void your warranty.

 

If you cannot get the device to reload with normal means, please contact Customer Care first.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

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Adept
Message 2 of 8
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Message 2 of 8

Re: Update stopped halfway through

If PC Companion or Xperia Companion is not capable of sorting it out by a Software Repair, I would use Flashtool (it might take longer because of the drivers and getting the FTF file, but sometimes it is the only viable option). Detailed steps:

http://www.xperiablog.net/2016/03/12/install-xperia-marshmallow-using-flashtool-and-xperifirm-guide/

 

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Commissioner
Message 3 of 8
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Message 3 of 8

Re: Update stopped halfway through

Yes, that's the best and only way to get your phone working again Winking Face
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Emperor
Message 4 of 8
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Message 4 of 8

Re: Update stopped halfway through

@TallScratch

 

try this, remove both SIM and SD cards > charge the phone > turn it off > run PCC > follow all the steps to repair it > connect the phone when you are prompted to do so > the phone must remain off. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Rookie
Message 5 of 8
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Message 5 of 8

Re: Update stopped halfway through

Thanks, I'll give these a go, see how it goes! If all else fails I think it should still be under warranty....

@uliwooly @rpbertods88 @4IES

Highlighted
Sony Xperia Support
Message 6 of 8
912 Views
Message 6 of 8

Re: Update stopped halfway through

Hi TallScratch,

 

I suggest using Xperia Companion to reload the software on that device first, I do not suggest using the Flashtool as this may void your warranty.

 

If you cannot get the device to reload with normal means, please contact Customer Care first.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

Rookie
Message 7 of 8
588 Views
Message 7 of 8

Re: Update stopped halfway through

Given the software repair a go through Xperia Companion this morning and it's back up and running, with 6.0 as well. Perfect. Thanks everyone!
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Sony Xperia Support
Message 8 of 8
557 Views
Message 8 of 8

Re: Update stopped halfway through

Great glad to hear it Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.