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System update 12.3.11 credit card info

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Visitor
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System update 12.3.11 credit card info

I recieved an Update today with the above mentioned number. Before I can finish the Update it asks for my Credit Card Information. Is this normal Practice? I'm afraid, that my Phone has been affected by Virus. Please help
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Re: System update 12.3.11 credit card info

@MichaelBo

 

I agree with @exsanguinator, this is totally a scam. Some app you installed lately might be causing these messages to appear. If you can't figure that app out, then I'd strongly recommend that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Follow the steps given in the blue link, do not connect your phone until prompted to press volume down while plugging USB cable.

 

You can first backup using Xperia Companion, but don't include "Apps" or "Settings" in the backup.



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Re: System update 12.3.11 credit card info

Software updates pushed out by phone manufacturers are always free.
You are been scammed if you proceed any further.
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Moderator
Message 3 of 4
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Message 3 of 4

Re: System update 12.3.11 credit card info

@MichaelBo

 

I agree with @exsanguinator, this is totally a scam. Some app you installed lately might be causing these messages to appear. If you can't figure that app out, then I'd strongly recommend that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Follow the steps given in the blue link, do not connect your phone until prompted to press volume down while plugging USB cable.

 

You can first backup using Xperia Companion, but don't include "Apps" or "Settings" in the backup.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

View solution in original post

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Visitor
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Message 4 of 4

Re: System update 12.3.11 credit card info

Thank You for your answer. It was malware. Avast helped me