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System UI stops after 6.0 update

SOLVED
Inhabitant
Message 1 of 127
6,635 Views
Message 1 of 127

System UI stops after 6.0 update

After the 6.0 update (with the Xperia Companion software) the phone is not usable anymore.

After reboot all I see is "Unfortunately, System UI has stopped.". Pressing OK brings the same message again and again.

Boot into safe mode - the same!

 

This is ridiculous. I can't even do a factory reset without user interface. The only thing that works is the power button.

 

If someone has any suggestion, please let me know. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
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Sony Xperia Support
Message 78 of 127
7,298 Views
Message 78 of 127

Re: System UI stops after 6.0 update

I just got information today that this will be corrected in an upcoming software update that is planed to start rolling out in the middle of April 2016. Please note that software updates are released at different times depending on operator and/or country.

sony_sign_logo.png - Official Sony Xperia Support Staff


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126 REPLIES 126
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Commissioner
Message 2 of 127
6,628 Views
Message 2 of 127

Re: whatsapp problems after update xperia z5 compact to marshmallow

Repair Software is the only way and u can do it and stop to the problems
Highlighted
Commissioner
Message 3 of 127
6,626 Views
Message 3 of 127

Re: System UI stops after 6.0 update

You can do a software repair in PC companion...

Highlighted
Inhabitant
Message 4 of 127
6,623 Views
Message 4 of 127

Re: System UI stops after 6.0 update

I can't do software repair because the phone should be unlocked. I can't unlock with the fingerprint reader or the PIN because I have no user interface.

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Commissioner
Message 5 of 127
8,487 Views
Message 5 of 127

Re: System UI stops after 6.0 update

Turn off device.... keep pressing volume down and connect USB cable... follow PC companion instructions on screen.

Highlighted
Inhabitant
Message 6 of 127
6,607 Views
Message 6 of 127

Re: System UI stops after 6.0 update

Another hardware key that kinda works is the camera key. When I press it I see in the background (behind the UI error) that it requires camera permission and a link "GO TO APP INFO" which I can't press because the UI error dialog is in the foreground and I can't hide it even for a millisecond.

 

If the camera app has no permissions to the camera I'm afraid that everything is wrong with the permissions.

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Commissioner
Message 7 of 127
6,604 Views
Message 7 of 127

Re: System UI stops after 6.0 update

Why don't you repair the software as advised ? just do it 

Highlighted
Inhabitant
Message 8 of 127
6,585 Views
Message 8 of 127

Re: System UI stops after 6.0 update

I'm trying. The phone is not detected by the PC Companion. Volume down, up, power off and on and so on. Nothing works. I'm carefully following the instructions.

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Inhabitant
Message 9 of 127
6,576 Views
Message 9 of 127

Re: System UI stops after 6.0 update

I have also tried using Xperia Companion instead of PC Companion on another PC. Basically the same instructions to follow. Again the phone is not detected.

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Inhabitant
Message 10 of 127
6,559 Views
Message 10 of 127

Re: System UI stops after 6.0 update

I didn't realize that I have to stop pressing volume down key right after plugging in the MicroUSB cable. Now it worked (Xperia Companion). Software repair is successfull though I've lost all my data Worried Face

 

Thanks for your help!