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If you want to get the max out of your Xperia phone then check out Xperia tips page.

Sony Update Engine Failure (error 100)

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Visitor
Message 1 of 11
17,557 Views
Message 1 of 11

Sony Update Engine Failure (error 100)

Hello.

 

I got a message to update my phone software, when I conected my phone to my pc, and after I started the process i got the Sony Update Engine Failure (error 100) message. Now I CAN'T USE MY PHONE. Every time I start it i get the message:

 

the software update failed make sure that your phone is connected to the computer and try again

 

What now?

 

And please don't tell me to delete/restore my phone because i'm not gonna do that. I have important data on that phone and I'm not gonna delet it just because you can't make something work ok.

 

Thanks.

10 REPLIES 10
Highlighted
Emperor
Message 2 of 11
17,547 Views
Message 2 of 11

Re: Sony Update Engine Failure (error 100)

I'm afraid that you might lose your data



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Message 3 of 11
17,543 Views
Message 3 of 11

Re: Sony Update Engine Failure (error 100)

Disable antivirus and windows firewall on PC or laptop.Reinstall PC companion.If you can on the phone do the following.settings>display>sleep>30mins.......Then settings>developer options>check.Don't keep activities.Show all ANR's.Then reconnect phone to PC or laptop let PC companion run
Highlighted
Phy
Forum Legend
Message 4 of 11
17,542 Views
Message 4 of 11

Re: Sony Update Engine Failure (error 100)

You should contact Sony Xperia Support.

http://www.sonymobile.com/global-en/support/contact-us/

Visitor
Message 5 of 11
17,350 Views
Message 5 of 11

Re: Sony Update Engine Failure (error 100)

hello.. i am searching for a solution in the same problem.. and i found out the solution all by my self

*reinstall the sony companion

*go to windows>search in the search box: "allow a program through windows firewall">then scroll down>click allow another program>then find sony companion>select it>and check it.

 

! if you got the same error.

 

*try to use other usb port.(first i was using the usb port in front of the system unit and got the same error,but when i moved the connector at the back of the system unit,it was fixed)

 

i hope that your problem solve..

sorry for my english.

 

it will not delete your personal data..

Highlighted
Visitor
Message 6 of 11
16,605 Views
Message 6 of 11

Re: Sony Update Engine Failure (error 100)

Hey guys....

 

Today I tried to update my sony xperia z2  with pc companion and afew minutes passed after that it said the update started and now it just shows this error: Unable to download your device software. Please check your internet connection or try again later and after that you choose close it says error 100.

Please help me!   I'm realy confused. I tried following step:

1-Restart pc

2-Using proxy

3-installing new java

 and it is the picture of that error:

2015-04-10_15-29-36.png

Highlighted
Adviser
Message 7 of 11
12,080 Views
Message 7 of 11

Re: Sony Update Engine Failure (error 100)

im faceing same problem Slightly frowning Face

 

Highlighted
Sam
Sony Xperia Support
Message 8 of 11
12,065 Views
Message 8 of 11

Re: Sony Update Engine Failure (error 100)

Given the error you are gettting, please try running a repair first:

 

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Enthusiast
Message 9 of 11
12,052 Views
Message 9 of 11

Re: Sony Update Engine Failure (error 100)

I experienced a similar problem myself when I tried a re-stor/repair earlier. I un-installed PC companion and re-installed - same problem!! Then I un-installed using REVO un-installer(Free) to be sure I got rid of all remnants before re-installing again. Then no more problems. My internet line is not of the best, and looses connection from time to time. If loosing connection in the middle of a download, this might unfortunately happen. On my PC even the WIN 10 download was faster than the PC Companion (repair) download for some unknown reason? The PC Companion system files took about 6 hours to get!!

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One time poster
Message 10 of 11
10,365 Views
Message 10 of 11

Re: Sony Update Engine Failure (error 100)

i have uninstalled the programme reinstalled it both the sony companion and the soncept installer its not having any of it and i keep having to reinstall my official software and half tyhe time it comes back up with error 100, ive been into settings and let it through me firewall and still error 100 :@