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2017-03-25 07:04 PM
2017-03-26 04:06 AM
I too faced similar problem, mine is a dual SIM device
Remedy is to go to Settings > Apps > Phone, after opeing press force stop. Then the dialer starts working or simply restart phone
2017-03-27 05:38 PM
Like many others, i am experiencing this issue randomly and again since nougat. I think i have read almost all posts about this, made tests, w/o protection ...
-Protection has a very little impact
-The sensor works (Ambiance test is working like a charm but proximity switch, which is the same, locks once but does not release)
-Reaction delay may be too long (You may be able to get the screen back by cleaning the sensor, even if you made it a couple of minutes before, but the action may occur 5 to 15s later)
-As some suggested, the sensor may not be reliable fixed enough. From previous point, it would explain that it is not the cleaning but the fact to press the glass to the sensor.
-Full reset does not fix
-The issue is more or less present depending on software releases
My conclusion is that le software calibration setting/system is not well managed. The threshold is triggered, or not, for usual situations.
So, there is a software bug. That's really a shame for a constructor like Sony not having fixed that for a so long time! It is so painful.
2017-04-13 10:03 PM
My Xperia Z5 Dual didn't complete 1 year still. I am using the original screen protector which came inside the box.
Few days ago, the device started going directly to black screen when i start a phone call. I cleaned my screen, specially the area in front of the proximity sensor, i made sure nothing is blocking it, but still the proximity is always turned on. I did the factory restore setting ( repair using the pc companion software) .. still got the same results.
Going to the diagnostics, i noticed that the proximity sensor is always on. When I clean it with a wet napkin it turns off until the water evaporates, it turns on again.
I honestly think this is a hardware issue, and i am seeking a free repair from sony, since my 1 year warranty did not and yet.
My problem is that i bought my phone from saudi arabia but i am living in turkey right now.
Any suggestions ?
2017-04-14 10:07 AM
2017-04-14 11:03 AM
thank you for your reply.
As i mentionned above i fully reset my phone using the companion software on pc.
Also, the proximity sensor goes off when i clean it with a wet tissue, and when the water evaporates it goes on again.. it is clearly a hardware issue.
do you think sony in turkey could repair it ? although i bought it from saudi arabia ? isnt this what it is called international warranty ?
2017-04-14 11:29 AM