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Tips & Tricks

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Recorded video will not play on Xperia Z3 compact

One time poster
Message 1 of 17
9,766 Views
Message 1 of 17

Recorded video will not play on Xperia Z3 compact

I have a new Xperia z3 compact that has had a problem playing a video that I recorded on the device camera itself. My phone is only a few days old and the video was recorded and definitely stored directly on to the phone itself. Whichever app I choose to try and play the video states that the video can't be found. The Sony movie app states "Cannot play video. Invalid URL." Any suggestions of retrieving the video? All my apps are up to date and default settings were used to record the video.

16 REPLIES 16
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Sony Xperia Support
Message 2 of 17
9,763 Views
Message 2 of 17

Re: Recorded video will not play on Xperia Z3 compact

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

Sorry to hear that you have issues with your phone.

What happens if you start File Commander and open the folder DCIM\100ANDRO? Can you see the video there and what happens if you try to open it there?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Emperor
Message 3 of 17
9,746 Views
Message 3 of 17

Re: Recorded video will not play on Xperia Z3 compact

Perhaps you accidentally deleted the video

 

settings > apps > all > album/video > clear data > check if the video is there or use a file commander as suggested above or connect your phone to a computer 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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One time poster
Message 4 of 17
9,735 Views
Message 4 of 17

Re: Recorded video will not play on Xperia Z3 compact

I have the same problem like mspider
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Visitor
Message 5 of 17
9,568 Views
Message 5 of 17

Re: Recorded video will not play on Xperia Z3 compact

I have not seen an answer for the question, "why does a video I recorded not play back". I have the same problem, can anyone help?
Highlighted
Sony Xperia Support
Message 6 of 17
9,549 Views
Message 6 of 17

Re: Recorded video will not play on Xperia Z3 compact

What happens if you start File Commander and open the folder DCIM\100ANDRO? Can you see the video there and what happens if you try to open it there?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Learner
Message 7 of 17
9,519 Views
Message 7 of 17

Re: Recorded video will not play on Xperia Z3 compact

I think it might be something to do with the write speed of the sd card.It has to be fast.
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Visitor
Message 8 of 17
9,370 Views
Message 8 of 17

Re: Recorded video will not play on Xperia Z3 compact

I have this same problem with videos recently recorded on my phone (Xperia Z3).  It is happening with pictures too.  They show up with a black box and and admiration sign on the album.  I tried using the file commander and there the video is shown with a purple icon and it does not run either.  I get a message saying "Cannot play video".  What is happening?????

Highlighted
Sony Xperia Support
Message 9 of 17
9,362 Views
Message 9 of 17

Re: Recorded video will not play on Xperia Z3 compact

@LauraSL

Are these files stored on the phones internal storage or SD card?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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Visitor
Message 10 of 17
9,360 Views
Message 10 of 17

Re: Recorded video will not play on Xperia Z3 compact

They should be on both...this is, a few are very recent and I´m sure are still on the memory and others are on the SD card.