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Problem with speakers when taking calls - Very Heavy Noise

SOLVED
Visitor
Message 1 of 6
2,731 Views
Message 1 of 6

Problem with speakers when taking calls - Very Heavy Noise

Hi. I have recently purchased a Sony Xperia Z ultra C6802. Since yesterday there is a problem that when I make a call, the sound from the other side sounds to be very heavy. I'm not sure if i am able to describe it correctly but its similar to the kind of voice you would hear from a walkman in the olden days when the batteries would go low. It is the same issue with and without speakerphone. (when I hold the phone to my ear)

 

However, the issue is related to phone calls only. When I play music or listen to Videos, it works perfectly fine.

 

Kindly advise.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Message 2 of 6
2,989 Views
Message 2 of 6

Re: Problem with speakers when taking calls - Very Heavy Noise

Settings-call settings-untick microphone noise suppression.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

5 REPLIES 5
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Moderator
Message 2 of 6
2,990 Views
Message 2 of 6

Re: Problem with speakers when taking calls - Very Heavy Noise

Settings-call settings-untick microphone noise suppression.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

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Visitor
Message 3 of 6
2,725 Views
Message 3 of 6

Re: Problem with speakers when taking calls - Very Heavy Noise

Seems to work,   There is also an option below it called "Slow Talk" which slows down the voice of the other party.  I found it while looking at the option you suggested.   Just that I'll need to verify again tomorrow.  Its 12 midnight at my pace and cant make a call to anyone at this time Slightly smiling Face

 

Thank you so much though

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Moderator
Message 4 of 6
2,719 Views
Message 4 of 6

Re: Problem with speakers when taking calls - Very Heavy Noise

Ok,have a good night.I hope it works.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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Visitor
Message 5 of 6
2,689 Views
Message 5 of 6

Re: Problem with speakers when taking calls - Very Heavy Noise

Hi Alexdon,

 

I verified today and the problem is resolved.  It was a simple solution but I proabably would never have been able to find it on my own.  Thanks much for your help.  Have a good Day.

 

 

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Moderator
Message 6 of 6
2,686 Views
Message 6 of 6

Re: Problem with speakers when taking calls - Very Heavy Noise

You are welcome.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.