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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

My phone keeps restarting over and over and over...

Highlighted
Sony Xperia Support
Message 11 of 33
12,081 Views
Message 11 of 33

Re: My phone keeps restarting over and over and over...

@Enteng - That is certainly not normal, did you cut the SIM yourself, is it actually a nano SIM or is it originally a micro SIM?

 

 

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Visitor
Message 12 of 33
11,700 Views
Message 12 of 33

Re: My phone keeps restarting over and over and over...

i also have the same problem..

Highlighted
Apprentice
Message 13 of 33
11,442 Views
Message 13 of 33

Re: My phone keeps restarting over and over and over...

I am from India and yesterday ther was a software update notification from xperia centre on my phone. I did the update and fater that my phone has refused to work. It's restarting by itself after booting and its not going to the homscreen.

Sony Xperia Support
Message 14 of 33
11,433 Views
Message 14 of 33

Re: My phone keeps restarting over and over and over...

@SayeedHamid - Sorry to hear that, it sounds like the update has not loaded correctly onto your handset. With this being the case I would advise running a firmware repair:

 

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Apprentice
Message 15 of 33
11,423 Views
Message 15 of 33

Re: My phone keeps restarting over and over and over...

Hi Sam

Thanks for your reply. I did Try with PC Companion. Still It Doesn't work. Still it's the same.

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One time poster
Message 16 of 33
11,406 Views
Message 16 of 33

Re: My phone keeps restarting over and over and over...

Hi, 

 

Having similar issues after the Software update that was released on Friday, phone keeps restarting no matter what you are doing with it, I mean the restarting is not restricted to a particular activity. I tried the normal backup and restore, no use, then I tried the repair from PC Companion still no use, not sure what is happening, please provide a response. 

 

Regards,

Sairam. 

Highlighted
Apprentice
Message 17 of 33
11,400 Views
Message 17 of 33

Re: My phone keeps restarting over and over and over...

I had taken the phone to Xperia care. They installed the software but still its the same. Now they are saying that the board has to be replaced and my phone is out of warranty. They are not able to trace what has caused this. When i contacted sony customer care they are saying as my phone is out of warranty they can't help on it.

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One time poster
Message 18 of 33
10,983 Views
Message 18 of 33

Re: My phone keeps restarting over and over and over...

HI

I HAVE SONY XPERIA Z2 AND I HAVE SAME PROPLEM ITS KEEP RESTARTING AND I CANT DO ANYTHING WITH IT 

Highlighted
Visitor
Message 19 of 33
10,951 Views
Message 19 of 33

Re: My phone keeps restarting over and over and over...

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

The good solution for me for this problem
Highlighted
Commissioner
Message 20 of 33
10,942 Views
Message 20 of 33

Re: My phone keeps restarting over and over and over...

yeah i also had that problem so i repair my phone using PCC no its over now i can working normaly