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Music app cannot work when the screen are closed!!!!

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Talent
Message 1 of 16
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Message 1 of 16

Music app cannot work when the screen are closed!!!!

Android6.0.1

z5 compact.

When I play  music in the music app made by sony and closed the screen,the music will play 1 minute and stop,even when I turn off the stamina and add it into the white list,but it dosen't work.

Others apps  which can play music also meet this problem.Some music apps need the wifi,they can't work when the screen are closed too.

What can I do to fix it?

1 ACCEPTED SOLUTION

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Moderator
Message 4 of 16
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Message 4 of 16

Re: Music app cannot work when the screen are closed!!!!

I think ultra stamina also disables many apps, so my guess is that you have a 3rd party app that somehow closes your apps when the phone goes to sleep.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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15 REPLIES 15
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Moderator
Message 2 of 16
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Message 2 of 16

Re: Music app cannot work when the screen are closed!!!!

@sonnny For apps that need wifi:

https://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Wifi-doesn-t-connect-while-phone-is-i...

 

Walkman should work normally. Can you check if the same occurs in safe mode?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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Message 3 of 16
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Message 3 of 16

Re: Music app cannot work when the screen are closed!!!!

I've seen this site and I don't think it can help me to solve this problem..........

I didn't use it in safe mode,because I used the safe mode when the system is 5.1.1  and when I restrat it,the widgets  were disappered.....So,unless it is a big issuse,I don't want to use this mode.But I used it in ultra stamina mode and it worked  normally!!I have no idea to explain what happened.How to solve this problem?

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Moderator
Message 4 of 16
937 Views
Message 4 of 16

Re: Music app cannot work when the screen are closed!!!!

I think ultra stamina also disables many apps, so my guess is that you have a 3rd party app that somehow closes your apps when the phone goes to sleep.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

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Talent
Message 5 of 16
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Message 5 of 16

Re: Music app cannot work when the screen are closed!!!!

But I used the same apps in 5.1.1 and never meet this problem.So I think it is doze or stamina which has caused the problem......I have no idea,and must test it in various settings.

Talent
Message 6 of 16
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Message 6 of 16

Re: Music app cannot work when the screen are closed!!!!

oh no,I used the music app(walkman) play music with the screen lighting,it stopped again........And maybe the video app meet the same problem?

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Moderator
Message 7 of 16
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Message 7 of 16

Re: Music app cannot work when the screen are closed!!!!

Video app should not work when the screen is turned off. Not sure about walkman, I haven't experienced the same on Z5c or Z5 or Z2 on marshmallow. I still suggest you to try safe mode.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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Talent
Message 8 of 16
642 Views
Message 8 of 16

Re: Music app cannot work when the screen are closed!!!!

I think it must be a bug in android6.0.1,because  there are someone else said that they met the same problem with their xperia x series.I do konw vedio app can't work when I turn off screen.I just thought that I met the same problem in vedio&music apps when the screen is lighting,not just with the screen turned off.......

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Talent
Message 9 of 16
628 Views
Message 9 of 16

Re: Music app cannot work when the screen are closed!!!!

Who  has met this problem just like me?How do you solve it?

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Moderator
Message 10 of 16
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Message 10 of 16

Re: Music app cannot work when the screen are closed!!!!

I have told you what you try out, it's definetely one of your apps.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.