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IMEI # not valid

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Learner
Message 1 of 46
8,047 Views
Message 1 of 46

IMEI # not valid

I have problem to add my device xperia z3+ dual in to xperia care. The IMEI # is not valid. Why? What is the problem? Anyone please advise what to do
1 ACCEPTED SOLUTION

Accepted Solutions
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Forum Legend
Message 6 of 46
11,756 Views
Message 6 of 46

Re: IMEI # not valid

Hi,

Since you have a dual phone, have you tried with both of your IMEI-numbers? Otherwise, could you send a PM to me with your IMEI-numbers and I can check from here?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

45 REPLIES 45
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Forum Legend
Message 2 of 46
8,030 Views
Message 2 of 46

Re: IMEI # not valid

For IMEI number issues you would be best contacting Xperia care http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Highlighted
Learner
Message 3 of 46
7,947 Views
Message 3 of 46

Re: IMEI # not valid

thank you

Highlighted
Sam
Sony Xperia Support
Message 4 of 46
7,924 Views
Message 4 of 46

Re: IMEI # not valid

Please also make sure you are entering only the 15 digit number starting with 35 (usually) with no dashes or spaces.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Learner
Message 5 of 46
7,908 Views
Message 5 of 46

Re: IMEI # not valid

i tried all of that but it is not working, IMEI is not valid

 

the xperia support team untell now there is no response.

Highlighted
Forum Legend
Message 6 of 46
11,757 Views
Message 6 of 46

Re: IMEI # not valid

Hi,

Since you have a dual phone, have you tried with both of your IMEI-numbers? Otherwise, could you send a PM to me with your IMEI-numbers and I can check from here?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

Highlighted
Visitor
Message 7 of 46
7,724 Views
Message 7 of 46

Re: IMEI # not valid

IMEI: [removed by Hampus]. is not valid. why? i buy this phone a week ago. i can't update.

Highlighted
Visitor
Message 8 of 46
7,719 Views
Message 8 of 46

Re: IMEI # not valid

i tried many times also with dashes, but still not valid my IMEI. what is the prblem?

Highlighted
Forum Legend
Message 9 of 46
7,715 Views
Message 9 of 46

Re: IMEI # not valid

Hi fusionist,

Information such as IMEI, should not be posted here at the forum. Please check the discussions guidelines (in my signature).

I have added your phone manually from my side and it looks OK. Could you logout and login again to see if you can see your phone now? Otherwise, send me a personal message with the email address that you use via sonymobile.com.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
One time poster
Message 10 of 46
7,681 Views
Message 10 of 46

Re: IMEI # not valid

Hi Hampus, I've been trying to register my device and says the same thing IMEI no valid, I've bought this phone like 3 days ago 

 

Xperia M4 Aqua