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Got updated to the 6 version. Phone freezes often and crushes almost all the time.

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Learner
Message 1 of 12
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Message 1 of 12

Got updated to the 6 version. Phone freezes often and crushes almost all the time.

It is annoying to see how he dies in my hands.
Constantly crushing, screen goes blank black, photos never charge so i cannot see them. Why is it so bad?
1 ACCEPTED SOLUTION

Accepted Solutions
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Emperor
Message 2 of 12
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Message 2 of 12

Re: Got updated to the 6 version. Phone freezes often and crushes almost all the time.

@Avecduck

 

Check if you experience the same in >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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11 REPLIES 11
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Emperor
Message 2 of 12
3,726 Views
Message 2 of 12

Re: Got updated to the 6 version. Phone freezes often and crushes almost all the time.

@Avecduck

 

Check if you experience the same in >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

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Sony Xperia Support
Message 3 of 12
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Message 3 of 12

Re: Got updated to the 6 version. Phone freezes often and crushes almost all the time.

Hi @Avecduck,

 

Welcome to the community.

 

Make sure all the apps you have are updated to the latest version in case there a compatibility issues or conflicts.

 

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Demigod
Message 4 of 12
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Message 4 of 12

Re: Got updated to the 6 version. Phone freezes often and crushes almost all the time.

Avecduck,

Have you tried factory reset? A lot of issues happens because the of this and most of the time a factory reset resolves these issues. If you are going to do this, make sure you backup all your data.

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Learner
Message 5 of 12
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Message 5 of 12

Re: Got updated to the 6 version. Phone freezes often and crushes almost all the time.

Thank you for all the reply, i did check for all the updates,everything is good. @CameronT
@Zann.H the factory reset is like putting the phone into a coma for me. Sounds scary.
I will try the safe mode @uliwooly if not I'll try the factory reset.
Big thanks to all of you
Highlighted
Learner
Message 6 of 12
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Message 6 of 12

Re: Got updated to the 6 version. Phone freezes often and crushes almost all the time.

Phone freezed again few hours ago.
Done a hard reset and now the sd card is not recognised anymore.
Highlighted
Emperor
Message 7 of 12
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Message 7 of 12

Re: Got updated to the 6 version. Phone freezes often and crushes almost all the time.

@Avecduck

 

While on safe mode ?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Learner
Message 8 of 12
2,942 Views
Message 8 of 12

Re: Got updated to the 6 version. Phone freezes often and crushes almost all the time.

Didn't done the safe mode. Ill do it now and observe it
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Learner
Message 9 of 12
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Message 9 of 12

Re: Got updated to the 6 version. Phone freezes often and crushes almost all the time.

I'm into safe mode now.it's weird to have almost nothing on the screen or any app. How long do i keep this on? Thanks
Highlighted
Emperor
Message 10 of 12
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Message 10 of 12

Re: Got updated to the 6 version. Phone freezes often and crushes almost all the time.

@Avecduck

 

for few hours, if you don't experience any issues then the problem it's a third party app.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)