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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Echo issues during phone call

SOLVED
Highlighted
Regular
Message 81 of 138
1,346 Views
Message 81 of 138

Re: Echo issues during phone call

anybody found a fix for this? Relunctant to send my mobile in for an exchange as the echo is the only problem and dont want to exchange for another z2 that might have a ton of problems!!!

Highlighted
Adviser
Message 82 of 138
1,323 Views
Message 82 of 138

Re: Echo issues during phone call

Is anybody from Sony working on this issue?

 

Best Regards

arni

MVC
Adept
Message 83 of 138
1,304 Views
Message 83 of 138

Re: Echo issues during phone call

A couple of weeks ago Xperia Care (UK) also told me there is no known issue.

I was trying to speak to EE (service provider) about another matter at the weekend. Their operator could not hear me and recommended I return the handset.
Highlighted
CCY
Learner
Message 84 of 138
1,281 Views
Message 84 of 138

Re: Echo issues during phone call

My z2 is experiencing the same problem. Owned it for a week and everyone over the phone complained that they couldnt hear me.

 

So I performed some tests:

 

1.Call from Z2 to my answering machine.

 

2.From the same exact location and using the same SIM, call from galaxy S4 to the same answering machine . 

 

I compared the recorded message from my answering machine. I was so surprised that i could barely understand myself with the Z2. There is a continuous background hissing. Cracking sound could be heard intermittently. If I speak fast, I couldnt understand myself at all. I would say in a normal conversition, only 60% of the message will get through.

 

Is Sony doing anything to fix this issue at the moment?

I really wanted to sell this phone off. First time owning a sony phone and this experience is disappointing.

 

Highlighted
Rookie
Message 85 of 138
1,271 Views
Message 85 of 138

Re: Echo issues during phone call

Hi,

 

A week ago I purchased the Sony Xperia Z2 here in Australia. After spending all afternoon setting it up and admiring it, someone called me, and during the conversation, they said the sound was horrendous and echoing. Hung up and called someone else to confirm this was a fault. Unfortunately it was.

 

This only occurred on the receivers end, everything sounded perfect to me.

 

What I did find though, was there was no echo when I used a Bluetooth connection via my cars stereo (it has it's own microphone), and there also was no echo when I used the Xperia's speakerphone. You might want to try this to target the fault. Initially I thought it had to be software as everything else was perfect.

 

Anyway, I took the phone back to Telstra the next day, they confirmed the microphone was faulty, and gave me a new handset on the spot as it was less than 48 hours old. You have up to 30 days to do this here in Australia.

 

To my horror when I got home, the new phone had great big lines down the display. About 10 columns of pixels were faulty.

 

Back to the shop and they gave me another phone on the spot again. They did say I had the first two Xperia's ever returned. Half my luck Slightly frowning Face

 

On my third phone now and the Xperia Z2 is everything I hoped for with everything running perfect Slightly smiling Face

Highlighted
One time poster
Message 86 of 138
1,593 Views
Message 86 of 138

Re: Echo issues during phone call

U have to call and record your own voice to appreciate how bad is the microphone. Do you have the same microphone problem with your third z2? I m suspecting this is a design fault and sony needs to recall this product.
Highlighted
Rookie
Message 87 of 138
1,552 Views
Message 87 of 138

Re: Echo issues during phone call

Aventar, 

 

Both the second and third Xperia's had/have perfect microphones. 

 

I don't think it is a design fault,  more of a production issue. 

Highlighted
One time poster
Message 88 of 138
1,516 Views
Message 88 of 138

Re: Echo issues during phone call

Updating firmware fixed my echoing. For now at least.
Highlighted
Regular
Message 89 of 138
1,491 Views
Message 89 of 138

Re: Echo issues during phone call

Dusky, what firmware you on? My echo problem is driving me mad can't use the phone to phone lol.....
Highlighted
CCY
Learner
Message 90 of 138
1,482 Views
Message 90 of 138

Re: Echo issues during phone call

I notice that this issue has been ongoing months ago. And I wonder why sony is just keeping quiet in the forum. I cant believe a £500 phone cant even perform basic telephony properly. I should ve stuck with my iphone.