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Battery swelling on my Xperia Z3 Compact, what can I do?

One time poster
Message 1 of 2
Message 1 of 2

Battery swelling on my Xperia Z3 Compact, what can I do?

The battery in my xperia z3 compact has swelled so much that the back of the phone has loosened on one side exposing the entrails for all to see. Phone still works, BUT! No abnormal usage, phone charged daily, and used in a completely normal Environment-Indoors or in my shirt pocket. Average daily use: 5-10 minutes/day.

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Battery swelling on my Xperia Z3 Compact, what can I do?

Hi @Mikiko, I'm really sorry to hear about that. 

As this is a International forum and the procedure for sending your device in to a authorized service partner can vary i would recommend you to contact your local support team for more information about how to send your phone in to an authorized service center.

And for safety reasons, I would recommend you to not use the phone in the meantime. 

Let me know if there is any further questions. 

Official Sony Xperia Support Staff

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