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After a walk the on-button does not work. Xperia Z1 compact

SOLVED
Highlighted
Moderator
Message 11 of 18
565 Views
Message 11 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

Keep us updated.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Adviser
Message 12 of 18
549 Views
Message 12 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

 

Is it always after the wak, or just after letting it idle?

 

Others (me included) are experiencing a sceen coming back on delay here 

http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Screen-delay/m-p/568971#U568971

Xperia Z1 Compact on O2 UK
previously Xperia S
Highlighted
Visitor
Message 13 of 18
535 Views
Message 13 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

I'm not sure that "walking around" has anything to do with it.  I've had this problem when I've not been walking around so I don't believe this is a factor.

 

However, I get exactly the same symptoms and it seems to occur randomly.  Certainly I've not been able to identify any specific cause; it just happens.

 

However, the solution to unlocking it seems to be a Hard Reset (hold On/Off+Voulme/Up until a  the beeps stop.- could be one or more) . This will switch the phone off and then it can be switched on again as normal.  However, beware that in doing so, data, especially on the SDHC card, may be damaged beyond repair; I lost recently taken photos).

 

From what I read elsewhere, this appears to be a known but unacknowledged (by Sony) fault.  Guess we just have to keep pressing them to come up with a solution.  Maybe 4.4 will resolve this?

Learner
Message 14 of 18
530 Views
Message 14 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

Hi grahamt,

your solution does not work with my phone. The screen does not

go on. I tried the tiny red button left of the SIM card. No reaction

of the screen (exept the beeping). I tried your version of a shutdown. No reaction.

 

I do not know, if this is an Android problem. I do not know anyone without

the Xperia Z1C with the same issues.

 

 

Highlighted
Visitor
Message 15 of 18
496 Views
Message 15 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

What you describe sounds very similar to what this guy found and mentioned in this review: Sony Xperia Z1 Compact Review

 

He says firmware upgrades solved the problem for him.

Highlighted
One time poster
Message 16 of 18
470 Views
Message 16 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

Grahamt,

 

I am having the exact same problem with my Z1C.  I chatted with Sony Support yesterday and they just told me to do a restore through Mac bridge on my computer.  It didn't work because the phone already did the same thing this morning.  It is very mysterious...and annoying.  The hard shutdown serves as a workaround, but by no means a real solution.  Have scoured forums and reviews, and this seems to be a widespread problem, but I can't find the cause or a comprehensive fix!

 

Hoping they fix this soon or I'm going back to to Mac!

Highlighted
Learner
Message 17 of 18
445 Views
Message 17 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

Hello alexdon,

 

the support sent me a new xperia Z1 compact.


They changed the phone and it was a hardware problem.

 

As i told here before, i had no response even after a hard reset.

 

The new phone works fine (up to now).

 

Cheers and thanks to all comments.


Thomas

Highlighted
Moderator
Message 18 of 18
431 Views
Message 18 of 18

Re: After a walk the on-button does not work. Xperia Z1 compact

I am happy for you.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.