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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

A poor battery life of z5 compact,and other problems

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Regular
Message 101 of 175
1,150 Views
Message 101 of 175

Re: A poor battery life of z5 compact,and other problems

With pcc? What is That?
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Emperor
Message 102 of 175
1,443 Views
Message 102 of 175

Re: A poor battery life of z5 compact,and other problems

@Lykke-Hansen

 

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Demigod
Message 103 of 175
1,442 Views
Message 103 of 175

Re: A poor battery life of z5 compact,and other problems


@uliwooly wrote:

@Adam_Gaweda

 

Did you called them or emailed them? @SergioPL Any opinion on Sony support in Poland?


I think it depends on what you describe as a support. There are 4 channels where you can look for some kind of support.

 

1. Sony Mobile Facebook profile - They can answer simple questions about software and service center numbers. In tougher questions the answer is mostly "Restore factory settings", "Repair through PC Companion", "Send to service center".

 

2. Xperia Care - They will ask some questions about the type of phone, phone number and either suggest to reset phone or send it to SC. This is also the place where owners should ask for reinspection of service center decision in case they don't agree with the service center decision.

 

3. Service Center - W-Support, based in Wroclaw. This is the one and only service center for Sony Mobile devices. You call them to arrange courier pick-up of your device. They inspect it, perform vacuum test, repairs and replacements. I've used this channel three times (SmartWatch MN2 - unglued screen, Xperia Z1 - broken screen, Xperia Z3C - unglued screen). All three times service procedures took around 2 weeks. In case of MN2 and Z3C devices were replaced with factory new (unrepairable). Z1 was paid screen replacement due to my fault. New devices like new devices - work fine. Z1 after service had a very small particle within camera glass but I ignored that and didn't force them to remove it. So while I'm generally happy with overal service outcome I think service times are at least 50% too long. Prices (for paid services) are on similar level to other manufacturers. Warranty for replaced parts (in case of paid service) is 3 months from the date of service, no matter of the rest of the device. Warranty for the rest of the device is valid till it's original expiry date. In case of warranty device replacement new device is under warranty till original device warranty or 3-months, depending which time is longer. Same applies to parts replaced under warranty.

 

4. More or less trained sales people of Sony stores. Most of the time they will to help but lack of knowledge to do it. Not their fault as Android is quite strange OS and the number of Sony stuff in the shop is quite big. But they are helpful in simple cases like connecting devices together, NFC and basic use. You can count on them, at least in few shops in Warsaw. There you can also leave a phone to send it to service center but it will only extend service time by 2 - 3 days.

 

@I don't know what to suggest to @Adam_Gaweda. If device has poor battery life due to software glitches typical to early Android builds I would complain on Xperia Care just to get the record of the problems and look for more detailed help from users here on the forum and (at the end) wait for upcoming software updates. 

 

If phone reboots without reason or overheats immediately I'd try to call W-Support and try to arrange device inspection, but it will take at least a full week before they even touch the phone.

 

And if you really can't fight Sony and bought device from a retailer you can always try to use EU Consumer Law ("Reklamacja z ustawy konsumenckiej") and force retail shop to replace faulty device with a new unit and if they fail you can ask them for money return. The first step will also be inspection by W-Support (but paid by the shop) and final decision to the shop will be either to replace/repair phone or reject your request. Shop has 14 days to answer yes or no. If they don't it is assumed that they agreed to your request. Then you can always send it again to W-Support for a warranty claim if the shop rejected your request.

Best regards,
Sergio PL

--
Xperia Z3 Compact / Nexus 7 (2012)
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Talent
Message 104 of 175
1,357 Views
Message 104 of 175

Re: A poor battery life of z5 compact,and other problems

@uliwooly

Yesterday,I charged z5c to 96% (with stamina,with LTE on).When I waked up,I found it repeat the problem just like three days ago.Android os and Google service take a big part in Battery.How can I solve this problem?The day after yesterday,it's normal,just spend 2-3%,yesterday,it uesd about 10%.......Screenshot_2015-10-29-09-06-36.png

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Emperor
Message 105 of 175
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Message 105 of 175

Re: A poor battery life of z5 compact,and other problems

@sonnny

 

Although not the same phone, I've seen this issue with multiple devices and brands, a possible solution

 

settings > apps > all > anything that is a google app/service > clear data > uninstall updates > restart the phone.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Talent
Message 106 of 175
1,319 Views
Message 106 of 175

Re: A poor battery life of z5 compact,and other problems

@uliwooly

 

 

ok,I will try it.BTW,are they all solved entirely?And,I found that google service can't clear its data.I've uninstall all the apps' update.Looking foward sovling this problem.

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Regular
Message 107 of 175
1,308 Views
Message 107 of 175

Re: A poor battery life of z5 compact,and other problems

yeah, I was talking about email, not phonecall- they never reply to emails!

 

1. never used before but as you describe, I wouldn't expect anything more than simple advice (no help...)

2. as above...

3. several times - I know that w-support is the only official sony service. I must say that I trust them the most. But this company is not sony related in any way, it's kind of third party company, so they don't care about what sony expect as long as you will not claim based on Sony extended guarantee, you know- the best way is to do it by a retail guarantee (rękojmia), otherwise they can keep your phone for ages and you won't win! 

4. well, these guys come and go, really they have a basic knowledge about what they sell- I have been working as a salesman for a couple years, so I never listen what they say- they only want to sell sth. There is a small chance that someone is taking his job seriously but personally I wouldn't expect meeting him...

 

I know it's difficult to advise, everyone has different needs and each phone behave different. I'm not sayin' this phone is totally unusable, but I don't like it after swithing from z3c to z5c, overall performance is like day and night.

I decided to swith from z3c because of the pinky camera issues, broken back twice without any reason, and the USB under this **bleep**...y flip cover... 

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Regular
Message 108 of 175
1,272 Views
Message 108 of 175

Re: A poor battery life of z5 compact,and other problems

weird.. just connected my phone with pc to download some music and another phone update appeared.

Now it is something like 32.0.A.6.115 or sth... I can't check at the moment because phone is connected to PCC and downloading new firmware......

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One time poster
Message 109 of 175
1,244 Views
Message 109 of 175

Re: A poor battery life of z5 compact,and other problems

I'll join the complaining as well Slightly frowning Face

Had the phone for about a week now and I have to worry and be careful not to use all of the battery in one day (a main reason I bought the phone)

I was considering retiring it, but seems like all the phones have the same problem..

Additionally to this I have been experiencing two other issues. Firstly the GPS doesn't manage two "point the arrow" in the direction I'm holding the phone. Secondly the phone on two occasions just turned itself off..

What to do.. What to do..
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Apprentice
Message 110 of 175
1,216 Views
Message 110 of 175

Sony z5 poor battery?

Hello I just got a new Sony z5 and to me the battery is not that great. Reason I chose Sony was cos of battery and bit disappointed cos I have a mate with z3 who uses his phone as much as me for games texting etc and when I'm looking for a charger he still got 50 percent battery or more. So is this a z5 software thing? Some input would be nice. Other then the battery life I'm loving the phone comparing to my old g3. Cheers