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xperia z won't turn on and can't charge.

Enthusiast
Message 21 of 136
23,537 Views
Message 21 of 136

Re: Xperia ZL C6502 Red light no boot at all !!!

Your right.

Your local Sony service centre will repair any Sony device you submit for repair.

But at your cost.

The question is whether they will accept the repair under warranty.

Different regions have different laws, but my understanding is what your Sony centre is saying is correct.

 

Did you buy it from them?

If not, then simply return it to the store you purchased it from to submit an RMA Support ticket.

Odds on it'll still end up being repaired by the same service centre.

But not at your cost.  :smileysmileywink:

 

And no, I don't work for Sony Mobile.  Four Leaf Clover

Apprentice
Message 22 of 136
23,526 Views
Message 22 of 136

Re: Xperia ZL C6502 Red light no boot at all !!!

Dear themanspirit

the issue that when i give it to Sony Center and I tell them to repair it!!!!  they said that they dont have the spare part for this model and they took my phone no. and they will call me when it's availabe??? and I tell them !!!!!!!!!!! Seriuosly !!!!!!! and I know for sure that they are certified Sony repair center!!!!!

 

I don't know why Sony treat their Costumers like this ?? now I'm posting in Sony Mobile forum and they don't even reply me?? I think I will switch from using Sony Devices since they don't care about their costumers and I'm a senior IT and a lot of people ask me what device that we should buy and I recommed Sony Xperia Z series but if Sony didn't help me to fix my issue I will buy another product that help their costumers.

Message 23 of 136
23,523 Views
Message 23 of 136

Re: Xperia ZL C6502 Red light no boot at all !!!

what exactly red is indicator does it flash red few tims then stop then flash again? once you connect the charger to the phone if so leave it for 1-2 hours since when it does that it means battery is drained to 0% and is completely empty so for it to fill up then leave it for a while and see if it wakes up if not try doing this run sony PC Companion then get it to start a restore/re-install of your model or try using Sony Update Service program at http://www.sonymobile.com/global-en/tools/update-service/ make sure phone is off pick your model you got then hold down volume down button while connecting it to pc hopefully you will hear a connecting sound and a green or blue dot will light up on your phone once drivers has been installed then from there use sony update service and let it wipe all your data and hopefully after re-install your phone will be back to life agin but remember this will wipe all data stored on mobile part but wont touch your SD card Slightly smiling Face

Apprentice
Message 24 of 136
23,502 Views
Message 24 of 136

Re: Xperia ZL C6502 Red light no boot at all !!!

Jake, the issue that the device cannot boot at all thats why the PC detect it as a USB device and yes i have tried that and it's the same it won't boot

 

Rookie
Message 25 of 136
23,523 Views
Message 25 of 136

Xperia z doesn't starts

I tried to update my xperia z yesterday using Sony pcc but I got an error since then when I try to switch on my phone the following error came up "The software update failed.Make sure that the phone is connected to the computer and try again."

I tried repairing it with Sony pcc first but the error that the phone couldn't be repaired and the software update was cancelled came up I did this twice but still no luck then I tried it using sus but the \n my phone battery was low according to sus so I plugged it in the wall charger for about one and half an hour but the software update failed error message was looping again and again and the color of my phones led was red from the start I also tried volume up and power key I got 4 vibrations form my phone even then the phone displayed the error while charging.

 

 

Any help is welcomed.

Thank you in advance.Slightly smiling Face

Adept
Message 26 of 136
23,505 Views
Message 26 of 136

Re: Xperia z doesn't starts

Try download software ftf file version android 4.2 and use flashtool
One time poster
Message 27 of 136
23,517 Views
Message 27 of 136

my Xperia Zl will no longer turn on, red led's are showing but not blinking

Yesterday my Xperia Zl's battery died i have been chargeing it for 10 plus hours connected to a wallsocket.

 

The device will not turn on. my computer dose not recognize it as a phone so i cant even use pc compainion to repari...

Rookie
Message 28 of 136
23,492 Views
Message 28 of 136

Re: Xperia z doesn't starts

The thing is that my phone is not charged so at any point it could go off and when I plugged it into the wall charger the error keeps on looping and the led is red only even after 2 hours of charging.

One time poster
Message 29 of 136
23,485 Views
Message 29 of 136

Re: xperia z won't turn on and can't charge.

Hello I'm having the same problem I'm on the line with the Sony specialist still on holsters phone is brand new what's going on
Moderator
Message 30 of 136
23,483 Views
Message 30 of 136

Re: my Xperia Zl will no longer turn on, red led's are showing but not blinking

Can you try to repair it with sony update service?If still not working,take the phone to a sony service.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.