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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

xperia z won't turn on and can't charge.

One time poster
Message 41 of 136
9,132 Views
Message 41 of 136

Re: xperia z won't turn on and can't charge.

Hello,

 

To begin, Sorry for my bad English.

My Sony Xperia Z has two pink labels 1 on my USB port and 1 on my SD-Card Reader.
The phone has non official Software so no guarantee.

What happened.

My battery ran out of power, the phone shuts off, so I need to recharge the battery.
I putt the phone to my USB charger but no charge LED (red).
Even if I push my power button no LED blinker. ( 3 times red)

Solution:
At the side of the phone there are 2 copper pins.
You have to putt 2 wires at those points. ( these were used for docking station)
Next you putt 5Volts DC on those wires.


If everything goes right: the red LED will burn.
Hold the wires against the copper ports for +/- 1 minute.
Now putt you USB cable back in you phone and charge it with your USB cable.

It worked for me! =) (me happy)

I hope this will work for you two.

Lennart Groen

One time poster
Message 42 of 136
8,900 Views
Message 42 of 136

Re: xperia z won't turn on and can't charge.

@Tshred, thanks a bunch. Your solution did it for me. My wife had the same problem a couple of months ago. It spontaniously disappeared after the battery was completely drained in this state. I wonder if Sony is aware of this issue and if the know what causes it?

Anyhow, all's well that ends well.

Highlighted
Regular
Message 43 of 136
8,712 Views
Message 43 of 136

Re: xperia z won't turn on and can't charge.

Seems quite a common problem?

 

My Z won't charge, until the battery is fully exhausted.

 

When I plug in a charger nothing happens, unless battery is dead when the red light will come on and I'll get the battery symbol on screen and it will charge.

 

If I try to connect it to PC Companion, my PC tells my the USB device is unrecognised and PC Companion can't even see it.

 

What a mess......

 

Just did a full factory reset, didn't make a blind bit of difference.

Moderator
Message 44 of 136
8,710 Views
Message 44 of 136

Re: xperia z won't turn on and can't charge.

Use sony update service:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Regular
Message 45 of 136
8,698 Views
Message 45 of 136

Re: xperia z won't turn on and can't charge.

Tried that, makes no difference.

 

The PC beeps and I don't get the USB unrecognised message, but PC Update won't recognise it.

Moderator
Message 46 of 136
8,696 Views
Message 46 of 136

Re: xperia z won't turn on and can't charge.

Try on another computer.Strange issue.If still not working,take it into service:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Regular
Message 47 of 136
8,691 Views
Message 47 of 136

Re: xperia z won't turn on and can't charge.

Thanks for the suggestion.

 

Tried it on my laptop, this time PC Update knows something is there and laptop starts to try and install but then tells me it's failed.

 

Seems a problem in the phone for sure, very strange.

Moderator
Message 48 of 136
8,689 Views
Message 48 of 136

Re: xperia z won't turn on and can't charge.

Maybe,just visit a sony service,they will help.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Regular
Message 49 of 136
8,687 Views
Message 49 of 136

Re: xperia z won't turn on and can't charge.

Thanks will do, they just finished for the week so will give them a try on Monday morning.

Moderator
Message 50 of 136
8,676 Views
Message 50 of 136

Re: xperia z won't turn on and can't charge.

Keep us updated.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.