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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

sony xperia z low call volume

One time poster
Message 1 of 32
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Message 1 of 32

sony xperia z low call volume

hi,

I just bought xperia z. But I am really disappointed about this phone's earphone low volume while call. Then I tested system settings for earphone, the test sound was very clear and pure. But I have problems about hearing call sound. Call sound looks like robotic sounds and comes really low. Please help me,  how can I fix this problem. Is this problem belongs software or hardware.  What can i about this annoying matter?

31 REPLIES 31
One time poster
Message 2 of 32
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Message 2 of 32

Re: sony xperia z low call volume

Settings/ call/ advanced settings. There you'll see selection to turn off noise reduction/ suppresion

try disable it and tell me if this help u

One time poster
Message 3 of 32
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Message 3 of 32

Re: sony xperia z low call volume

Here is my settings screenshots, I tried every combination of setting, but it doesn't help

Screenshot_2013-03-10-12-17-04.pngScreenshot_2013-03-10-12-00-38.png

Sam
Sony Xperia Support
Message 4 of 32
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Message 4 of 32

Re: sony xperia z low call volume

Please check to see if there is anything in the ear speaker section like dust, lint etc. Also please be aware that if the phone has got wet recently it can take some time to dry out before the ear speaker comes back to normal.


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sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Message 5 of 32
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Message 5 of 32

Re: sony xperia z low call volume

Are u sure? Is this known issue? What is the reason of waiting drying out the newly boughted phone? By the way  the ear phone seems clear...

Highlighted
Sam
Sony Xperia Support
Message 6 of 32
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Message 6 of 32

Re: sony xperia z low call volume

I think you missed the bit where I said "if the phone has recently got wet"; has it been exposed to water very recently?


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sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 7 of 32
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Message 7 of 32

Re: sony xperia z low call volume

No not recently, never, it doesn't contact with water or humidity.

One time poster
Message 8 of 32
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Message 8 of 32

Re: sony xperia z low call volume

Hi

Glad I came across this post, and also Sony Xperia Support's comment of "please be aware that if the phone has got wet recently it can take some time to dry out before the ear speaker comes back to normal"

How long are we talking exactly? My phone would have been submerged in water (just in a sink, for a couple of minutes) about a week ago. The external speaker volume is terribly low. So low that I cannot hear it ring at times, or notifications. My alarm in the morning is very quiet too. Playing videos such as Netflix and YouTube is terrible too. All my settings are set to 'loud'.

I thought this phone was supposed to be water proof and I haven't seen anything to warn us that external speaker volume will be reduced for a period of time while the phone "dries out". It's been a week, if not more! What will I do?


One time poster
Message 9 of 32
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Message 9 of 32

Re: sony xperia z low call volume

I bought my Xperia Z yesterday and I am having the same problem. The volume of the ear speaker is low. Please help.

Visitor
Message 10 of 32
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Message 10 of 32

Re: sony xperia z low call volume

This is one of the issues with Xperia Z.. I also have same problem.. The speaker volume is way to low.. My Xperia Arc was much better than this costly piece... Slightly frowning Face  Sony please for God's sake give us a fix.. Sony is known for its sound clarity and if this is gonna be this case, no one will prefer your handsets.. Please do something ASAP..