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shut down with no reason

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Learner
Message 1 of 11
1,908 Views
Message 1 of 11

shut down with no reason

Anyone, please help me. Give the solution. My phone always shut down with no reasons since two days ago. When i tap on camera, it turn to shut down. It also can function when charging. So sad.
1 ACCEPTED SOLUTION

Accepted Solutions
Commissioner
Message 8 of 11
2,075 Views
Message 8 of 11

Re: shut down with no reason

Hi nuramnie

 

   Sorry to hear this your phone is not turning on, i can suggest few things by doing this we can come to the conclusion about the issue

 

>how many hours usually you charge your phone ?

 

>is it using wall charger or computer
, when was the last time it was working fine

 

>since it turns-on only when you connect the phone to the charger, then i suggest to Restore the phone (erasing all the data on phone, if you can do it ) and see does the problem is still persist, if after doing this it is still same, then open the back panel and check the battery is over heated or battery is swollen ( rarely it happens!),

 

>if battery is heating or swollen then it is problem with battery itselft, so that you can go back to the place where you have brought then get a battery replaced , i believe they do it for free, i guess there is less problem with firmware update, doing this i dont think it will be fixed,

 

>since it works fine when connected to charger mean battery is not holding the charge, so problem with the battery ,

 

Hope it helps you.

 

Manjuboyz Slightly smiling Face

 

NOTE:


Rate me If you are happy with my Resolution, Thanks  Slightly smiling Face

10 REPLIES 10
Moderator
Message 2 of 11
1,901 Views
Message 2 of 11

Re: shut down with no reason

Do you have a 3rd party app for camera?Also,any task killers?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 3 of 11
1,895 Views
Message 3 of 11

Re: shut down with no reason

I dont know how to detect it. Not only when i tap camera but others application also. Is that problem with battery?
Moderator
Message 4 of 11
1,892 Views
Message 4 of 11

Re: shut down with no reason

Boot your phone in safe mode,see how it goes:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 5 of 11
1,888 Views
Message 5 of 11

Re: shut down with no reason

I have done boot but my phone but failed when turn on. Always shut down but can't turn on. Vibrate for 3 sec then nothing happens. I only can on my phone when connected to charger.
Learner
Message 6 of 11
1,875 Views
Message 6 of 11

Re: shut down with no reason

Please, i'm tired thinking the solution. Always shut down with no reason and i can't on my phone without charger. Disappointed. Using xperia ZL only 4 months, it still new. Please dont tell me that my phone was broken. Help pleaseeee.
Sam
Sony Xperia Support
Message 7 of 11
1,865 Views
Message 7 of 11

Re: shut down with no reason

Have you attempted a firmware repair:

 

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

 

 


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Commissioner
Message 8 of 11
2,076 Views
Message 8 of 11

Re: shut down with no reason

Hi nuramnie

 

   Sorry to hear this your phone is not turning on, i can suggest few things by doing this we can come to the conclusion about the issue

 

>how many hours usually you charge your phone ?

 

>is it using wall charger or computer
, when was the last time it was working fine

 

>since it turns-on only when you connect the phone to the charger, then i suggest to Restore the phone (erasing all the data on phone, if you can do it ) and see does the problem is still persist, if after doing this it is still same, then open the back panel and check the battery is over heated or battery is swollen ( rarely it happens!),

 

>if battery is heating or swollen then it is problem with battery itselft, so that you can go back to the place where you have brought then get a battery replaced , i believe they do it for free, i guess there is less problem with firmware update, doing this i dont think it will be fixed,

 

>since it works fine when connected to charger mean battery is not holding the charge, so problem with the battery ,

 

Hope it helps you.

 

Manjuboyz Slightly smiling Face

 

NOTE:


Rate me If you are happy with my Resolution, Thanks  Slightly smiling Face

Learner
Message 9 of 11
1,836 Views
Message 9 of 11

Re: shut down with no reason

Thanks a lot Manjuboyz.

So sad. That was problem with my battery. Maybe I should go to Sony centre to repair it. It still in warranty. I hope I can used my phone as usual. loveZLverymuch. Hmm.
Commissioner
Message 10 of 11
1,833 Views
Message 10 of 11

Re: shut down with no reason

Well Appreciate nuramine, you should have a smile, since phone is still under waranty Winking Face some people won't having this too, hope they fix the battery(replace) and make you happy

 

talk to you soon Slightly smiling Face

 

 

Manjuboyz Slightly smiling Face

 

NOTE:


Rate me If you are happy with my Resolution, ThanksSlightly smiling Face